Mashhood Shabbir
Kingston,ON
Summary
Results-driven Area Manager known for highly productive and efficient task completion. Specialized in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and team coordination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
Sunset Grill
Kingston, Ontario
07.2021 - Current
- Implemented sanitation procedures and enforced health codes in the kitchen area.
- Managed budgeting activities related to purchasing, labor costs, waste control.
- Scheduled shifts for kitchen staff based on anticipated volume of customers per day.
- Monitored the quality of all food products to guarantee customer satisfaction.
- Ensured kitchen equipment was properly maintained according to safety guidelines.
Project Manager
TriCon
Woodstock, Ontario
03.2014 - 06.2021
- Created and implemented processes to ensure successful completion of projects.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Area Manager
Pizza Hutt
Toronto, Ontario
06.2010 - 05.2014
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Store Manager
Dairy Queen
Toronto, Ontario
03.2012 - 03.2014
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
Customer Service Cashier
Tim Horton
Toronto, Ontario
03.2009 - 03.2010
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
Education
Diploma - Construction Management
George Brown College
Toronto, ON06-2014
High School Diploma -
Kipling Collegiate Institute
Etobicoke, ON06-2010
Skills
- Operations Management
- Order Management
- Relationship building and management
- Controlling costs
- Supply Chain Management
- Sales expertise
- Performance Management
- Territory Management
Certification
- Food Management
Timeline
Area Manager
Sunset Grill
07.2021 - Current
Project Manager
TriCon
03.2014 - 06.2021
Store Manager
Dairy Queen
03.2012 - 03.2014
Area Manager
Pizza Hutt
06.2010 - 05.2014
Customer Service Cashier
Tim Horton
03.2009 - 03.2010
Diploma - Construction Management
George Brown College
High School Diploma -
Kipling Collegiate Institute
- Food Management
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