MUHAMMAD JAMILUDDIN
Toronto,Canada
Summary
Strong Technical and customers service skills – Reliable, energetic, hardworking and recognized for handling/assuming additional responsibilities Skilled at diagnosing and resolving staff issues with hardware and software maintenance, installations and upgrades Proficient in providing technical support to user on call as well as support remotely and in person Known for ability to build relationships and educate customers,resulting in customer satisfaction ,retention and increased sales Dynamic customer service professional experienced in technical call-center and retail store settings Excellent command of the English communication in both oral & written
Overview
14
14
years of professional experience
Work History
Senior Sales and Customer Service Representative
Best buy Express (Bell Canada)
08.2024 - Current
- Created a team spirit within the stores that resulted in increased sales, long-term employees and customer satisfaction
- Demonstrate excellent technical selling skills and product knowledge
- Provide courteous, knowledgeable service to customers to motivate a purchasing decision
- Implemented new system for creating Gmail, ICloud, and Microsoft accounts for customers switching mobile operating systems
- Actively reaching out to customers within the store to drive traffic to the location
- Provide customers with superior knowledge of all product lines and services available
- Establish trusting relationships with customers by helping them find the best products to meet their needs
- Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
- Deliver reliable solutions to our customers with a sense of urgency and sound judgment
- Drive the sale of Bell Canada products and services by consistently meeting/exceeding individual sales targets
Senior Sales and Customer Service Representative
TheSource (Bell Canada)
09.2011 - 07.2024
- Created a team spirit within the stores that resulted in increased sales, long-term employees and customer satisfaction
- Demonstrate excellent technical selling skills and product knowledge
- Provide courteous, knowledgeable service to customers to motivate a purchasing decision
- Implemented new system for creating Gmail, ICloud, and Microsoft accounts for customers switching mobile operating systems
- Actively reaching out to customers within the store to drive traffic to the location
- Provide customers with superior knowledge of all product lines and services available
- Establish trusting relationships with customers by helping them find the best products to meet their needs
- Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
- Deliver reliable solutions to our customers with a sense of urgency and sound judgment
- Drive the sale of Bell Canada products and services by consistently meeting/exceeding individual sales targets
Education
No Degree - Computer Networking
WINNET SYSTEM
Toronto, ON12-2010
Skills
- Customer service
- Communication skills
- Conflict resolution
- Problem solving
- Product knowledge
- Relationship building
- Customer satisfaction
- Complaint resolution
- Multitasking abilities
- Technical support
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Native or Bilingual
Timeline
Senior Sales and Customer Service Representative
Best buy Express (Bell Canada)
08.2024 - Current
Senior Sales and Customer Service Representative
TheSource (Bell Canada)
09.2011 - 07.2024
No Degree - Computer Networking
WINNET SYSTEM
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