MUHAMMAD HASSAN BUTT
Toronto,Canada
Summary
Banking professional with extensive experience in fraud strategy, operational risk, and regulatory compliance. Demonstrated expertise in mitigating risks, enhancing internal controls, and delivering impactful KPI reporting to support fraud prevention initiatives.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Senior Fraud Operations Specialist
TD Bank
01.2025 - Current
- Monitor fraud trends and control effectiveness using operational data.
- Conducted training sessions for staff on fraud awareness and prevention techniques.
- Identify emerging fraud risks and recommend mitigation strategies.
- Support policy, procedure and control enhancements.
- Support fraud reporting and executive dashboards.
- Drive continuous improvement initiatives to strengthen customer protection.
- Monitored transactions for fraudulent activity using advanced detection systems.
Fraud Strategy & Risk Specialist
Emirates NBD
03.2017 - 12.2024
- Investigated complex fraud cases involving retail banking products.
- Performed risk assessments and evaluated control effectiveness.
- Developed fraud mitigation strategies reducing operational risk.
- Supported AML, KYC and regulatory compliance requirements.
- Produced KPI reports, fraud trend analysis and management insights.
- Maintained fraud procedures and internal controls.
- Supported change initiatives and trained new employees on fraud controls.
Customer Service Representative
Emirates NBD
11.2015 - 02.2017
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
MBA - Marketing
Supershine University
UAE12-2023
Skills
- First Line of defense
- Risk Management Framework
- Fraud Strategy
- Internal Controls
- Regulatory Compliance
- Retail Lending
- Fraud Analytics
- KPI Reporting
- Audit Support
- Process Improvement
- Root Cause Analysis
- Excel
- PowerPoint
- CRM
- TSYS
- FICO
- Host
Accomplishments
- Epic Award (Twice)
- Zero Compliance Failures
- New Hire Trainer
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Senior Fraud Operations Specialist
TD Bank
01.2025 - Current
Fraud Strategy & Risk Specialist
Emirates NBD
03.2017 - 12.2024
Customer Service Representative
Emirates NBD
11.2015 - 02.2017
MBA - Marketing
Supershine University