Muhammad Hasaan
Ottawa,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Territory Manager
Acosta Group Canada
08.2023 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the stores.
- Visiting over 40 Stores every month in Ottawa region for Mainly Audits, pre-selling and Merchandising if needed.
Client Specialist
CIBC
05.2023 - 02.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Recommended products and services to meet customers' credit card and banking needs.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Interfaced with various internal banking departments to coordinate delivery of other banking services to clients.
General Manager
Auto House Jacksonport
09.2022 - 04.2023
- Following up with customers financing approvals.
- Reaching out to customers to keep retention high and build good connections.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and wholesalers all over Canada.
- Buying Cars every day from several auctions in Canada.
- Trained new employees on proper protocols and customer service standards.
- Managing the dealership in all matters as i was one of the directors in the company.
Sales Representative
Auto House Jacksonport
02.2022 - 09.2022
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Determining the needs of a client, making relevant product or service pitches, and making sure the client has a great experience throughout.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Customer Service Representative
Bill Gosling Outsourcing (Work From Home)
03.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative Team Leader
Canadian Property Stars
05.2019 - 06.2020
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth with Canadian Property Stars.
Sales Representative
Canadian Property Stars
04.2018 - 04.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Diploma -
Sir Wilfrid Laurier School
Ottawa, ON06.2021
Skills
- Learned time management and work effectively under pressure
- Very goal oriented, dedicated to meeting my goals and the collective goals of the company
- Good speaking skills to provide information effectively, connect and communicate with customers
- Good listening skills to understand customers' needs, concerns, and specific instructions to satisfy them efficiently
- Drove sales through customer relationship building and suggestive selling techniques
- Dedication to working with my clients to gain their business in effective manners
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Introduced new sales techniques in certain situations.
- Documented and resolved business issues which led to growth of the company.
Languages
English
Urdu
Punjabi
Hindi
References
Omid Majidi: (613) 879-1531
Om.majidi18@gmail.com
Javairia Mahmood: (613) 879-2479
Javerya92@gmail.com
Certification
- AMVIC Certified Sales Representative
- OMVIC Certified Sales Representative
Timeline
Retail Territory Manager
Acosta Group Canada
08.2023 - Current
Client Specialist
CIBC
05.2023 - 02.2024
General Manager
Auto House Jacksonport
09.2022 - 04.2023
Sales Representative
Auto House Jacksonport
02.2022 - 09.2022
Customer Service Representative
Bill Gosling Outsourcing (Work From Home)
03.2021 - 08.2022
Sales Representative Team Leader
Canadian Property Stars
05.2019 - 06.2020
Sales Representative
Canadian Property Stars
04.2018 - 04.2019
Diploma -
Sir Wilfrid Laurier School
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