Muhammad Hannan
Windsor,ON
Summary
Certified IT professional with hands-on expertise in system troubleshooting and network support gained through intensive college labs and Cisco Networking Academy. Adept at diagnosing hardware/software issues, configuring systems, and delivering technical solutions. Eager to launch IT career with strong foundation in A+ concepts, Windows administration, and network fundamentals.
Overview
1
1
Certification
Education
Post-secondary College Diploma - IT/CS
St. Clair College of Applied Arts And Technology
Windsor, ON 05.2001 -
Skills
Technical Support: Windows 10/11, macOS, Linux Hardware Diagnostics Microsoft 365
Key Projects And Hands On Experience
Built 15+ custom PCs; diagnosed/fixed hardware failures (RAM, PSU, HDD/SSD), Resolved Windows boot errors, driver conflicts, and system performance issues, Configured Windows Server with Active Directory user/group policies, Designed office networks in Packet Tracer with VLANs and inter-VLAN routing, Troubleshot connectivity issues using CLI commands (ping, traceroute), Implemented basic security (ACLs, port security) on Cisco devices, Maintained virtual lab for testing Windows/Linux systems and networking, Provided informal tech support (virus removal, upgrades, backups) for 10+ users
Core Competencies
Windows 10/11, macOS, Linux, Hardware Diagnostics, Microsoft 365, TCP/IP, DNS, DHCP, Cisco IOS Basics, Network Troubleshooting, Active Directory, VirtualBox/VMware, Remote Desktop, Wireshark (Basic), CompTIA A+, Cisco Networking Academy
Certification
Comptia A+
Professional Profile
Certified IT professional with hands-on expertise in system troubleshooting and network support gained through intensive college labs and Cisco Networking Academy. Adept at diagnosing hardware/software issues, configuring systems, and delivering technical solutions. Eager to launch IT career with strong foundation in A+ concepts, Windows administration, and network fundamentals.
Timeline
Post-secondary College Diploma - IT/CS
St. Clair College of Applied Arts And Technology
05.2001 -
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