Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Gauhar

Coquitlam,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Technology Sales Support

Staples Canada
09.2018 - Current


  • Enhancing productivity and customer service levels by anticipating needs and delivering outstanding support
  • Assisting in training and mentoring junior team members.
  • Collaborating with manager to maintain inventory, improve merchandising standards, uphold Loss Prevention.
  • Strategizing and facilitating action plans to boost team efficiency and increase sales using KPI's.
  • Promoting sales by proficiently creating work orders, plan-o-grams, promotional displays.
  • Used ticketing systems to manage and process support actions/requests.
  • Well versed in Key holder duties, POS systems, cash handling.

Sales & Marketing Assistant

SW Media Group
02.2017 - 09.2018
  • Using consultative sales techniques to understand client needs.
  • Assisting sales and marketing managers to maximize revenues and expand network.
  • Corresponding with research and finance teams to create client proposal/presentations.
  • Proactively tracking progress and developing plans to meet projected sales and budgets.

Crew Member

McDonald's
06.2016 - 02.2017
  • Collaborating with team members to complete orders.
  • Efficiently handling multiple clients, orders and payments in a fast-paced environment.
  • Promoting store image by maintaining, cleaning, and stocking while providing excellent customer service.

Education

Mechanical Aptitude Assessment -

BCIT
Burnaby, BC
04.2023

Associate of Science - Engineering

Douglas College
Coquitlam, BC
08.2022

High School Diploma -

Burnaby Mountain Secondary School
Burnaby, BC
06.2017

Skills

  • Strong communication – written, verbal
  • Application Installations (Technical)
  • MS Office Applications
  • Reporting and documentation
  • Efficient and detail-oriented
  • Creative and critical thinking
  • Multitasking and time management

Timeline

Technology Sales Support

Staples Canada
09.2018 - Current

Sales & Marketing Assistant

SW Media Group
02.2017 - 09.2018

Crew Member

McDonald's
06.2016 - 02.2017

Mechanical Aptitude Assessment -

BCIT

Associate of Science - Engineering

Douglas College

High School Diploma -

Burnaby Mountain Secondary School

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Muhammad Gauhar