MUHAMMAD EHTESHAM
Toronto,Ontario
Summary
An independent, self motivated and hardworking student with excellent time management to seeking a job and professional opportunity. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Automotive Service Technician Apprentice
Audi York
11.2023 - Current
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Maintains vehicle records by recording service and repair tasks, using software and software.
- Developed problem-solving skills by troubleshooting challenging repair situations under the guidance of seasoned professionals.
- Contributed to shop efficiency by keeping accurate records of completed work orders, labor hours, and parts used in repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Maintained a positive and professional attitude when interacting with customers, colleagues, and supervisors to foster a productive work environment.
Automotive Service Technician Apprentice
Richmond Hill Toyota
06.2023 - 08.2023
- Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Inspected cars to diagnose problems and perform repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Changed, rotated, and balanced tires on different types of vehicles.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
Sales Associate
Jumpplus(Apple Premium Reseller)
12.2021 - 09.2022
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Engaged with customers to build rapport and loyalty.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Informed customers of promotions to increase sales productivity and volume.
Automotive Service Technician(CO Op)
Donway Ford
01.2019 - 08.2019
- Vehicle Service Changing tires, Oil change, Changing battery
- Washing the vehicle brake changes Fixing the dashboard and recalibrate the GPS system
- Painting theVehicle and polishing the car Collision
- Fix Dents and fix major car damage front end bumper rear diffuser, Worked with team to understand shop floor process on cars services and repairs
- Assisted vehicle quality control, fix minor body defects prior to paint
- Helped in the inspection of automobiles and the diagnosis of problems
- Reviewed the work orders and discussed work with supervisors.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Examined new and replacement parts to uncover defects.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
Volunteer
Hitech Communication
06.2018 - 12.2018
- Assisted customers for products sales and services, provide product knowledge and answered the questions from customers
- Handled all customer service issues and complaints
- Staying up to date with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Danforth Collegiate andTechnical Institute
Diploma - Automotive Service Technician
Centennial College
Toronto, ON04.2024
Skills
- Follow instructions
- Responsible
- Hard worker strong
- Teamwork
- Reliability
- Positive attitude and behavior
- Time Management
- Customer Service
Timeline
Automotive Service Technician Apprentice
Audi York
11.2023 - Current
Automotive Service Technician Apprentice
Richmond Hill Toyota
06.2023 - 08.2023
Sales Associate
Jumpplus(Apple Premium Reseller)
12.2021 - 09.2022
Automotive Service Technician(CO Op)
Donway Ford
01.2019 - 08.2019
Volunteer
Hitech Communication
06.2018 - 12.2018
Danforth Collegiate andTechnical Institute
Diploma - Automotive Service Technician
Centennial College
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