Muhammad Azeem
Calgary,Canada
Summary
Hardworking, punctual, and confident Professional with 10+ years of experience who is customer focused and a fast learner. A good listener and someone who is capable of building positive relationships with teams while maintaining high standards of safety and quality. Possessing experience in the receiving, stocking, and shipping of inventory and materials to increase the flow of production. An excellent communicator with a great attention to detail and highly capable of working in fast-paced environments. Technical Skills: MS Office (Word, Excel, PowerPoint)
Overview
11
11
years of professional experience
3
3
Certification
Work History
Gardaworld
10.2023 - Current
- Manage access and protection in security areas including gates, docks, patrol and visitor
- Inspection and screening of individuals entering and leaving security areas
- Interior/Exterior patrols
- Greet Customers and register visitor as needed
- Act as a first responder in the event of a crisis or emergency
Concerige/ Security
Equium Group / Nova Towers
08.2024 - 03.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
ASSEMBLER / SHIPPER
Plygem
01.2014 - 01.2023
- Maintained a great attention to detail while packaging and storing goods
- Inspected and verified incoming goods against invoices while recording shortages in the system
- Responsible for unloading merchandise and entering inventory
- Experienced in shipping and receiving in a high-volume warehouse environment
- Trained new employees as cashiers and warehouse support
Skills
- Exceptional interpersonal, multitasking, problem solving, prioritizing, and organizational skills
- Capable of taking direction and working as a team and maintaining positive working relationships with customers in various industries such as Warehousing/Logistics and Hospitality
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Certification
- ABST Security License
- First Aid CPR/AED Level C
Timeline
Concerige/ Security
Equium Group / Nova Towers
08.2024 - 03.2025
Gardaworld
10.2023 - Current
ASSEMBLER / SHIPPER
Plygem
01.2014 - 01.2023
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