Muhammad Azeem
Surrey,BC
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
3
3
years of professional experience
Work History
HVAC Assistant
EdgeAir Systems
Surrey, BC
01.2024 - Current
- Installed, maintained and repaired HVAC systems in residential and commercial buildings.
- Measured, cut and bent pipes to specified angles for installation of HVAC systems.
- Operated a variety of hand tools such as shears, brakes, punches, drills and grinders to cut, shape, form and assemble sheet metal parts.
- Installed insulation materials in accordance with established safety procedures.
Service Valet
Better Environ. Sound Transportation
Vancouver, BC
07.2022 - Current
- Greeted customers upon arrival and provided excellent customer service.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Ensured that the valet area was clean and free of debris at all times.
- Assisted with parking of Bicycles in designated areas.
- Maintained logs of all incoming and outgoing Bicycles.
- Promoting Safe and environmentally friendly travel to large scale events across the lower mainland of BC.
Barista
McDonald's
Surrey, BC
05.2021 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Distribution Associate
Aritzia
New Westminster, BC
11.2022 - 01.2023
- Verified stock levels and identified discrepancies in inventory counts.
- Organized and distributed merchandise to designated areas within the warehouse.
- Received, inspected, and recorded incoming shipments of materials and supplies.
- Reported any defective products or damaged items to supervisors.
- Monitored and maintained accurate records of all outbound shipments using shipping software systems.
Education
GED -
North Delta Secondary School
Delta, BC06-2021
Certificate - Information Technology
CDI College
Burnaby, BCSkills
- Ventilation Systems
- Equipment Installation
- Product Knowledge
- Complaint resolution
- Quality Control
- Active Listening
- Technical Support
- Prioritization
- Customer Education
- Computer Proficiency
- Problem-solving abilities
- Grammar
- Follow-up skills
- Researching
- Adaptive team player
- Positive and professional
- Multi-Task Management
Affiliations
- Video Edititing with After Effects CC
- Professional Computing.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
HVAC Assistant
EdgeAir Systems
01.2024 - Current
Distribution Associate
Aritzia
11.2022 - 01.2023
Service Valet
Better Environ. Sound Transportation
07.2022 - Current
Barista
McDonald's
05.2021 - 12.2023
GED -
North Delta Secondary School
Certificate - Information Technology
CDI College