Muhammad Arshad
Summary
Driven professional with a proven track record at a family business, enhancing customer loyalty through exceptional conflict resolution and active listening. Mastered critical thinking and Microsoft Office, leading to streamlined data entry processes. Achieved significant improvements in customer satisfaction, showcasing leadership and problem-solving abilities without relying on numerical percentages.
Overview
2
2
years of professional experience
Work History
Volunteer
Family Business
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer
J.Clarke Richardson
09.2022 - 06.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Increased accuracy in cash handling through diligent verification of amounts and documentation.
Education
High School Diploma -
J. Clarke Richardson Collegiate
Ajax, ON01.2026
Skills
- Problem-solving abilities
- Customer Satisfaction
- Exceptional Leadership Qualities
- Active Listening
- Critical Thinking
- Data Entry
- Call Center Customer Service
- Written and oral communication
- Computer and Microsoft Office Skills
- Conflict resolution skills
- Promotion and Upselling
- Cash handling and management
Languages
English
Native or Bilingual
Timeline
Volunteer
Family Business
08.2023 - Current
Volunteer
J.Clarke Richardson
09.2022 - 06.2023
High School Diploma -
J. Clarke Richardson Collegiate
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