Muhammad Murtaza Arif
St. John's,Newfoundland And Labrador
Summary
Recent graduate with a Bachelor of Business Administration in Finance from Memorial University of Newfoundland, equipped with strong analytical, data modeling, and reporting skills. Experienced in leveraging data insights to drive strategic decisions, with proficiency in data visualization tools such as Power BI, Excel, and SQL. Proven ability to manage multiple priorities, collaborate with cross-functional teams, and transform complex datasets into actionable business insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Paladin Security Group
12.2022 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Customer Service Cashier
A&W
04.2022 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Intern
Al Hamza Enterprises
01.2021 - 11.2021
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Ecommerce Store Ownerr
Lucid Inc
02.2020 - 11.2021
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Education
Bachelor's in Business Administration - Finance
Memorial University of Newfoundland
08.2024
Skills
- Data Extraction & Transformation: SQL, Python, Advanced Excel (pivot tables, VLOOKUPs, and macros)
- Report Automation & Dashboards: Power BI, Tableau, Microsoft Power Automate
- Communication & Collaboration: Strong interpersonal skills with experience working across diverse teams to deliver insights
- Analytical & Critical Thinking: Ability to break down complex data and provide actionable business recommendations
- Time Management & Multitasking: Skilled in managing multiple priorities and delivering reports under tight deadlines
Certification
- CareerTech Marketing and Technical Sales workshop
- Google Data Analytics Certificate
- Career Tech Data Analytics Workshop
CO-CURRICULAR ACTIVITIES
20th Global Business Plan Competition | MUN St. John's
- Presented global plan for MYSA in East Asian Ambassadors
- Secured top presenter position among the MUN International Business Students
- Presented an in-depth analysis of meme coin investments, covering historical context, market analysis, investment strategies, and future prospects.
- Secured first place among all participants in the class.
Timeline
Security Officer
Paladin Security Group
12.2022 - Current
Customer Service Cashier
A&W
04.2022 - 12.2022
Intern
Al Hamza Enterprises
01.2021 - 11.2021
Ecommerce Store Ownerr
Lucid Inc
02.2020 - 11.2021
Bachelor's in Business Administration - Finance
Memorial University of Newfoundland
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