Muhammad Ali
Kitchener
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Securiguard Services
12.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Mobile Patrol Security Officer
Ambassador Security
12.2022 - 11.2023
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
Customer Service Representative
Rogers Communications
12.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auto Parts Associate
Canadian Tire Corporation Ltd
10.2018 - 11.2020
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
Education
Cybersecurity In Process
CDI College
Brampton, ONWeb Desingning - Web Design
Academy of Learning Career College
Kitchener, ON05.2024
Business
London School Of Excellence
London,UK02-2012
Bachelor of Arts - Arts
University of Punjab
Lahore,Pakistan06-2008
Skills
- Surveillance
- Access control
- Security operations experience
- Customer service
Languages
English
Punjabi
Hindi
Urdu
Certification
- Security License
- CPR / AED Certification
- Smart Serve
- Use of Force
Timeline
Security Guard
Securiguard Services
12.2023 - Current
Mobile Patrol Security Officer
Ambassador Security
12.2022 - 11.2023
Customer Service Representative
Rogers Communications
12.2020 - 11.2022
Auto Parts Associate
Canadian Tire Corporation Ltd
10.2018 - 11.2020
Cybersecurity In Process
CDI College
Web Desingning - Web Design
Academy of Learning Career College
Business
London School Of Excellence
Bachelor of Arts - Arts
University of Punjab
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