Muhammad Ali
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
BIL Security Services Canada Ltd
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
Sales Lead Keyholder
Aldo Outlet Mall
05.2021 - 12.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Trained team members in successful strategies to meet operational and sales targets.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Implemented loss prevention strategies to minimize store shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Security Supervisor
GardaWorld Security
10.2018 - 11.2022
- Develop intensive knowledge about health and safety measures and human behavior
- Provide public with answers regarding their inquiries about premises
- Maintaining high alert at all times while patrolling building and premises
- Record keeping entry and exit of staff, visitors and other individuals including companies
- Consistent touch with management and colleagues to ensure safety measures in neighboring areas
- Helping visitors and other individuals to navigate the premises to maintain management compliance.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Customer Service Representative
Wendy's
10.2019 - 11.2021
- Greet and provide exceptional customer experience throughout every shift
- Maintain and manage high customers' requests every hour while processing cash register in a timely manner
- Responsible for handling cash register and provided exceptional customer service by utilizing communication skills
- Responsible for registering orders into the system while maintaining strong customer centric experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front End Sales Associate
Toys R Us
10.2020 - 12.2020
- Greet and engage with customers to fulfill customer inquiries
- Create an outgoing and engaging experience for customers and their families to maintain exceptional customer satisfaction
- Follow-up with customers to provide clarity on purchasing choices
- Accommodate customer inquiries front to end to gain repeat customers
- Fully responsible for cash register and processing payments
- Record and deliver orders in a timely manner.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Assistant Store Manager
Domino's Pizza
12.2015 - 09.2020
- Promoted several
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Bachelor Of Information Technology -
University Of Karachi
Pakistan12.2014
Bachelor Of Commerce - Commerce And Business Administration
Escribir College of Advanced Studies
Pakistan08.2013
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- CCTV Surveillance
- Superior customer service
- Access Control
- Team Leadership
- Time Management
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Urdu
Native or Bilingual
Certification
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
Timeline
Security Officer
BIL Security Services Canada Ltd
06.2024 - Current
Sales Lead Keyholder
Aldo Outlet Mall
05.2021 - 12.2023
Front End Sales Associate
Toys R Us
10.2020 - 12.2020
Customer Service Representative
Wendy's
10.2019 - 11.2021
Security Supervisor
GardaWorld Security
10.2018 - 11.2022
Assistant Store Manager
Domino's Pizza
12.2015 - 09.2020
Bachelor Of Information Technology -
University Of Karachi
Bachelor Of Commerce - Commerce And Business Administration
Escribir College of Advanced Studies
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