Muhammad Al-Amin

Opening and closing the store, managing daily cash handling, and reconciling tills.

Assist in scheduling shifts, training new staff, and maintaining inventory accuracy.

Maintained accurate records and ensured compliance with store policies and procedures.

• Trained, managed, and guided staff to improve overall performance, service quality, and productivity
• Prepared dishes in a fast-paced environment and worked with teammates to maintain a high customer satisfaction rate
• Coordinated orders to expedite food from kitchen according to cook time and delivery time

• Handled payment processing and provided customers with receipts and proper bills.
• Received incoming calls and coordinated with staff to fulfill customer requests
• Responded to inquiries and room requests made online, by phone and via email

• Worked closely with front-end staff to assist customers
• Helped with purchases and signed customers up for reward program
• Answered product questions with up to date knowledge of sales and store promotions
• Used suggestive selling techniques to promote add on sales

• Greeted customers, answered questions and recommended specials to increase profits
• Communicated with host, bussers, and kitchen staff to prepare for and serve customers
• Addressed complaints to kitchen staff and served replacement items
• Displayed enthusiasm and knowledge about menu and products