Muhammad Akhtar
Milton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
General Manager
Mr. Mart
12.2023 - 02.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Gas Station Manager
Rk Global
11.2022 - 12.2023
- Set sales targets and developed marketing plans to achieve goals
- Delivered excellence in guest service and quality control of operations to attain company mission
- Facilitated team meetings and provided constructive feedback
- Analyzed market trends and adapted strategies accordingly
- Created weekly employee schedule within company guidelines to maximize service levels
- Maintained accurate logs and balance sheets for fuel, oil and sales
- Managed daily operations of gas station, ensuring smooth workflow and efficient customer service
- Implemented safety procedures to minimize risk and ensure compliance with industry regulations
- Reviewed financial reports, identifying areas for revenue growth and cost reduction
- Collaborated with vendors to negotiate product pricing, delivery schedules, and payment terms
- Reviewed inventory records to determine when to order supplies and gas station necessities
- Recruited, hired and trained employees to provide excellent customer service
- Implemented strong security and appropriate lighting around and within station to keep patrons and employees safe
Call Center Representative
Teleperformance
10.2018 - 11.2022
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built positive relationships with customers by providing exceptional customer service.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Followed standard operating procedures when handling customer problems and complaints.
- Provided timely feedback to management regarding customer inquiries and issues.
- Cross-trained and provided backup support for organizational leadership.
Education
Police Foundations -
CENNTENNIAL COLLEGE
SCARBOROUGH, ON07.2022
Skills
- Advertising and marketing
- Branding
- Sales
- Performance evaluations
- Business operations background
- Team leadership expertise
- Customer relationship management (CRM)
- Sales techniques
- Customer retention
- Order management
- Inbound sales
- High-volume call centers
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
General Manager
Mr. Mart
12.2023 - 02.2025
Gas Station Manager
Rk Global
11.2022 - 12.2023
Call Center Representative
Teleperformance
10.2018 - 11.2022
Police Foundations -
CENNTENNIAL COLLEGE
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