Muhammad Abdullah
Airdrie,AB
Summary
Results-oriented retail leader with over 5+ years of experience managing full-store operations in a high-volume, fast-paced environment. Proven ability to drive performance across all departments Fresh, Dry Grocery, General Merchandise, Front End, and Backroom while consistently delivering measurable results. Successfully led store operations to achieve a 10% year-over-year sales increase, 0.4% reduction in shrink, and maintained 98%+ compliance on operational scorecards, including cleanliness, availability, and food safety. Experienced in leading and developing large teams of 70+ associates, resulting in a 22% reduction in absenteeism and an 18% improvement in employee engagement. Skilled in executing corporate initiatives, optimizing inventory flow, and ensuring full compliance with regulatory standards such as HACCP and occupational safety. Committed to operational excellence, customer satisfaction, and building a strong, performance-driven store culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart Canada
06.2019 - Current
- Lead full store operations, overseeing all departments including Fresh, Dry Grocery, General Merchandise, Front End, and Backroom, ensuring operational excellence, team performance, and alignment with Walmart’s brand standards.
- Drive daily execution of store routines, including merchandising, pricing, inventory management, scheduling, cleanliness, and customer service, contributing to consistent operational readiness and a positive shopping experience.
- Maintained over 95% compliance on operational scorecards across key areas such as availability, safety, food quality, and cleanliness, resulting in improved customer satisfaction and audit performance.
- Managed and developed a diverse team of 60+ associates and department managers, fostering a high-performance culture through coaching, performance evaluations, and accountability, leading to a 22% reduction in absenteeism and an 18% increase in engagement scores.
- Led successful execution of weekly sales plans, seasonal transitions, and corporate initiatives, delivering 100% compliance on feature execution and promotional accuracy during key events such as Back to School and Holiday campaigns.
- Partnered with replenishment, pricing, and inventory control teams to ensure accurate stock levels, timely product flow, and effective shrink management—resulting in a 6.7% YOY sales increase and a 14% reduction in shrink across core departments.
- Ensured full compliance with safety and regulatory standards, including HACCP and occupational health requirements, through regular audits, process monitoring, and associate training—earning 98%+ scores on internal and external inspections.
- Acted as the primary leadership contact during peak shifts, resolving customer escalations, managing labor, and supporting daily decision-making to ensure business continuity and operational success.
Customer Success Manager
786 Traders
01.2018 - 03.2022
- Analyzed customer feedback to identify trends, improving product features and services.
- Collaborated cross-functionally with product teams to address client needs effectively.
- Implemented training programs for customers, increasing product utilization rates significantly.
- Conducted regular business reviews with clients, aligning goals and performance metrics.
- Managed escalated customer issues, ensuring timely resolutions and maintaining satisfaction levels.
- Designed strategic plans for customer engagement, fostering long-term partnerships and retention efforts.
Education
Business Analysis
Bow Valley College
Calgary, NoneSkills
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Store organization
- Attention to detail
- Hiring and training
- Employee scheduling
- Staff management
- Flexible
- Adaptable to change
- Problem-solving
Languages
English
Punjabi
Certification
Management Essentials
Fresh Achievement
Power Equipment
Timeline
Assistant Store Manager
Walmart Canada
06.2019 - Current
Customer Success Manager
786 Traders
01.2018 - 03.2022
Business Analysis
Bow Valley College
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