Summary
Overview
Work History
Education
Timeline
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Muhammad Abdullah

Calgary,Canada

Summary

Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction. Ready to bring that same energy and commitment to your team this summer. Open flexibility for evenings, weekends and holidays.

Overview

3
3
years of professional experience

Work History

CUSTOMER EXPERIENCE REPRESENTATIVE

Gap Factory
10.2023 - 06.2024
  • Delivered a high-energy in-store experience by connecting with customers over fashion, lifestyle, and trends.
  • Built lasting rapport with guests by offering personalized styling advice and upselling items that matched their vibe.
  • Collaborated with teammates to uphold brand visuals, manage floor sets, and maintain product flow.
  • Supported daily store operations including POS, stockroom duties, and online order assembly.

CUSTOMER EXPERIENCE MANAGER

Indigo Books & Music
10.2021 - 10.2023
  • Led frontline retail team to deliver memorable customer service and consistently meet store sales targets.
  • Handled escalations with empathy and problem-solving, resolving customer issues efficiently.
  • Trained new hires on POS systems, store layout, and product categories.
  • Maintained store presentation and participated in promotional events and seasonal campaigns.

EDUCATOR

Lululemon Athletica
04.2023 - 09.2023
  • Promoted team-based selling and shared product knowledge confidently in an active retail environment.
  • Supported guests through fast-paced product drops and high-volume days with attention to detail and calm under pressure and maintaining strong communication to handle guest concerns.
  • Acted as a brand ambassador by modeling Lululemon values and inspiring healthy, active lifestyles.

Customer Service Representative

Old Navy
01.2021 - 08.2021
  • Delivered elevated customer experiences by anticipating needs, providing personalized product recommendations, and maintaining a luxury service standard aligned with fast-paced retail.
  • Acted as a brand ambassador by educating clients on current fashion trends and styling options, helping build customer loyalty and repeat business.
  • Resolved client concerns in a timely and professional manner, consistently exceeding service-level expectations and increasing customer satisfaction scores by 18% during peak seasons.

Education

Bachelor of Science -

University of Calgary

Timeline

CUSTOMER EXPERIENCE REPRESENTATIVE

Gap Factory
10.2023 - 06.2024

EDUCATOR

Lululemon Athletica
04.2023 - 09.2023

CUSTOMER EXPERIENCE MANAGER

Indigo Books & Music
10.2021 - 10.2023

Customer Service Representative

Old Navy
01.2021 - 08.2021

Bachelor of Science -

University of Calgary

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Muhammad Abdullah