MUGISA ANDREW
Ottawa,ON
Summary
I am a committed, enthusiastic, dedicated, and self-driven individual offering solid skills in customer relations and resilience to handle challenges of fast-paced Tech environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
2
2
years of professional experience
Work History
Junior Administrative Assistant
Century Arts Ltd
Fort Portal, Uganda
01.2021 - 08.2021
- Provided administrative support to senior staff members.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Generated digital image files for use in digital and traditional printing.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
- Prepared presentations for clients showcasing deliverables from design team members.
- Conducted photo shoots for product images and edited the images in Photoshop.
- Troubleshot technical issues related to graphic design software programs.
- Used Adobe Illustrator and Photoshop to make designs and develop products eg receipt books, stamps among others.
- Performed quality checks on products prior to shipment or delivery like receipt books, stamps, calendars, printed T-shirts, cups, engraved stones, stationary among others are in proper condition, prepared and delivered in a timely manner.
Customer Service Assistant and Technical Crew Member
Infinity Computers & Communications Company Ltd
Kampala, Uganda
02.2022 - 09.2022
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported sales team members to drive growth and development.
- Collaborated closely with colleagues to meet customer needs.
- Prepared reports on sales figures and customer feedback for management review.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Intern Full Stack Wordpress Web Developer
Infinity Computers and communications company Ltd
Kampala, Uganda
10.2022 - 01.2023
- Assisted in developing and maintaining user-friendly websites.
- Identified issues with security system performance logs and notified appropriate personnel.
- Provided technical support to users experiencing issues with websites.
- Created and edited website design assets using Adobe Photoshop, InDesign and Illustrator.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Integrated APIs into websites to enable dynamic content delivery from third-party sources.
- Optimized website performance by implementing caching techniques.
- Completed day-to-day duties accurately and efficiently.
Warehouse Associate
Amazon Fulfillment Centre(YOW-3)
09.2023
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Maintained a safe, clean, and organized work environment at all times.
- Performed quality assurance checks on incoming products prior to stocking the shelves.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Identified damaged products upon receipt and reported them to supervisor.
- Restocked merchandise on the sales floor as needed.
- Worked closely with other team members in order to complete jobs within specified deadlines.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Education
Some College (No Degree) - Computer Programming With Python.
University of Michigan.
Coursera07-2023
Computer Science And Information Technology
Kampala International University
01-2023
Mpanga Senior Secondary School
01.2020
Mpanga Senior Secondary School
01.2018
Buhinga Primary School
01.2014
Banyatereza Golden Jubilee Memorial Nursery School
01.2009
Cirtificate - Cyber Security
Google Cybersecurity Certificate
CourseraSkills
- Office Administration
- Bookkeeping
- Report Writing
- Invoice Processing
- Quality Assurance Controls
- team work
- Customer Relations
- Complaint Resolution
- Negotiation
- Appointment Scheduling
- Computer Proficiency
- Spreadsheet Management
- Data Entry
- Microsoft Office Expertise
- Coding
- Concept Development
- Analytical Thinking
- Website Privacy and Security
- Information Security and confidentiality
- Wordpress
- Website Maintenance
Accomplishments
2015-2020, Mpanga Senior Secondary School, Recognition for being one of the best students in class.
Personal Values
- Passionate about my interests
- High level of focus
- Intelligent and quick to learn
- Honesty
Current Address
88 Fairlop Way, K2J, Ontario, 5B6
Skills And Experiences
- Time Management
- Team Work
- Leadership
- Interpersonal communication
- Sales and customer service
- Problem solving
- Computer literate
Core Competences
- Computer literate with high proficiency in word processing, excel and Access packages.
- Good written and verbal communication skills with ability to interact at different levels.
- Good interpersonal skills, conflict handling and negotiation.
- Ability to perform without close supervision.
- Excellent intelligence capacity enhancing quick learning at every task.
Contact Numbers
+14383228342
Personal Information
- Date of Birth: 03/03/03
- Gender: Male
- Nationality: Ugandan
References
- Pr. Kiirya Joseph, Pastor at River Jordan Ministries, 1 Cleopatra Drive, Ottawa, Ontario, +1 (613) 218-3286, joseph@stepstonehouse.ca
- Mr. Muhenda Deo, Deputy Executive Director, PEAS (Promoting Equality in African Schools), Personal Tutor in Secondary (History and Geography), +256 702832238, muhendadeoap@gmail.com
- Ms. Betty Warrington Kearsley, Writer, Friend, +1 (613) 526-9726, bettypwk88@gmail.com
- Ms. Sharon Linda, Asst. Project Control Officer, UNHCR, Sister, +256 706495985, linda@unhcr.org
Hobbies and Interests
- Solving technical problems with computers or phones
- Learning
- Drawing
- Baking
- Watching movies
Disclaimer
Andrew Mugisa, 11/02/23
Languages
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Timeline
Warehouse Associate
Amazon Fulfillment Centre(YOW-3)
09.2023
Intern Full Stack Wordpress Web Developer
Infinity Computers and communications company Ltd
10.2022 - 01.2023
Customer Service Assistant and Technical Crew Member
Infinity Computers & Communications Company Ltd
02.2022 - 09.2022
Junior Administrative Assistant
Century Arts Ltd
01.2021 - 08.2021
Some College (No Degree) - Computer Programming With Python.
University of Michigan.
Computer Science And Information Technology
Kampala International University
Mpanga Senior Secondary School
Mpanga Senior Secondary School
Buhinga Primary School
Banyatereza Golden Jubilee Memorial Nursery School
Cirtificate - Cyber Security
Google Cybersecurity Certificate
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