Mufassil Chiracka Valappil
Mississauga,ON
Summary
Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alight Solutions
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Community Canvasser- Contract Part Time
City Of Mississauga
09.2021 - 11.2021
- Delivered information about the Hurontario Light Rail Transit to customer locations within specific timeframes.
- Served customers and followed outlined steps of service.
- Managed on-site evaluations, internal audits and customer surveys.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Successfully maintain a clean, valid driver's licence and access to reliable transportation.
Operations Team Lead
The Brick
01.2018 - 04.2021
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Purchasing Specialist
Logic Interiors
06.2016 - 11.2017
- Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
Education
Post Graduate - Business Management - International
Lambton College of Applied Arts And Technology
Mississauga08.2019
Skills
- Logistics Coordination
- Quality Assurance
- Customer Relations
- Safety Oversight
- Complaint Resolution
- Conflict Mediation
Languages
English
Full Professional
Hindi
Professional Working
Tamil
Full Professional
Malayalam
Native or Bilingual
Arabic
Professional Working
Timeline
Community Canvasser- Contract Part Time
City Of Mississauga
09.2021 - 11.2021
Customer Service Representative
Alight Solutions
05.2021 - Current
Operations Team Lead
The Brick
01.2018 - 04.2021
Purchasing Specialist
Logic Interiors
06.2016 - 11.2017
Post Graduate - Business Management - International
Lambton College of Applied Arts And Technology
Similar Profiles
Umesh KrishnanUmesh Krishnan
Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)
Danette HaydenDanette Hayden
Client Manager at Alight SolutionsClient Manager at Alight Solutions
Vera MarchVera March
Client Employee Relations Leader/Sr Mgr ER at Alight SolutionsClient Employee Relations Leader/Sr Mgr ER at Alight Solutions
Ashley FergusonAshley Ferguson
Executive Vice President, Sales at Alight SolutionsExecutive Vice President, Sales at Alight Solutions
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit