Mufaddal Materwala
Toronto
Summary
Friendly and detail-oriented Spa Receptionist with strong experience in customer service, scheduling, and administrative support. Skilled in managing reservations, promoting wellness services, handling payments, and resolving guest concerns in high-paced hospitality environments. Committed to delivering exceptional guest experiences and supporting operational efficiency in spa/salon settings.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front Desk Associate /Ambassador, Guest Services
Wellness Spa
01.2023 - Current
- Scheduled and managed appointments using spa management software, ensuring accurate service timing for individuals and groups.
- Provided warm, professional greetings to all spa guests and delivered orientation on spa amenities and services.
- Handled daily payment transactions including cash, credit, and tip processing, ensuring bank accuracy and proper drop with Accounting.
- Updated and communicated last-minute scheduling changes to providers, working closely with management to resolve conflicts.
- Promoted spa packages and upsold services based on guest interests and needs, contributing to increased revenue.
- Maintained a clean, professional appearance and followed strict confidentiality protocols for client information.
Customer Service Representative
Retail Chain
Mississauga
06.2021 - 12.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Handled POS operations and returns, balancing drawer at end of shifts without discrepancies.
- Built rapport with diverse clientele, anticipating service needs and delivering tailored support.
- Recognized for attention to detail and consistent customer satisfaction scores above 90%.
Education
Lester B. Pearson Collegiate
Skills
- Spa & Salon Booking Systems
- Customer Service Excellence
- Payment Processing & Cash Handling
- Conflict Resolution
- Multitasking & Time Management
- POS & Accounting Procedures
- Communication & Telephone Etiquette
- Guest Check-In/Out
- Maintenance Reporting
- Professional Grooming & Appearance
Certification
- ✅ Certified Guest Service Professional (CGSP) – AHLEI
- ✅ Spa Reservation Software Expert (Book4Time, Mindbody)
- ✅ CPR/First Aid Certified – Red Cross (2024)
- ✅ Conflict Resolution & Hospitality Etiquette Training
Timeline
Front Desk Associate /Ambassador, Guest Services
Wellness Spa
01.2023 - Current
Customer Service Representative
Retail Chain
06.2021 - 12.2022
Lester B. Pearson Collegiate