Muerxide Baleke
Toronto,ON
Summary
Proven in enhancing customer and employee satisfaction at Neway KTV and Bbos KTV, I excel in conflict resolution and effective communication. My initiatives in personnel policy improvements and customer service excellence underscore my organizational skills and interpersonal abilities, driving positive outcomes in fast-paced environments.
Overview
1
1
year of professional experience
Work History
KTV Service Personnel
Neway KTV and Bbos KTV
Toronto, ON
11.2023 - Current
- Improved employee satisfaction by implementing effective personnel policies and procedures.
- Assisted with conflict resolution, mediating disputes between employees to maintain a harmonious work environment.
- Facilitated communication between employees and management, addressing concerns promptly to maintain a positive work environment.
- Collaborated with department managers to identify staffing needs, developing targeted recruitment campaigns as needed.
- Improved customer satisfaction by attentively addressing guest concerns and promptly resolving issues.
- Cultivated a cohesive restaurant culture based on teamwork, respect, diversity inclusion principles.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor Of Arts - International Economics And Finance
Ryerson University
Toronto, ONSkills
- Onboarding process
- Organizational abilities
- Employee Relations
- Payroll Processing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Conflict Resolution
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
KTV Service Personnel
Neway KTV and Bbos KTV
11.2023 - Current
Bachelor Of Arts - International Economics And Finance
Ryerson University