Client-focused Retail Associate with expertise in delivering exceptional service and innovative solutions. Dedicated to enhancing client experiences and driving sales through integrity and commitment.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M
Edmonton, Alberta
04.2023 - Current
Provided exceptional customer service on the floor by directing customers to specific clothing and curating fashion choices based on their needs.
Efficiently processed transactions while recruiting new customers to H&M's loyalty program.
Categorized and properly cared for clothing in the fitting room, managed rooms, and assisted customers with questions, maintaining a high standard of service.
Ensured various departments were visually appealing, with particular attention to high-traffic areas, contributing to an inviting and attractive store environment.
Promoted consistent communication with co-workers to foster a cohesive team dynamic across all store functions.
Maintained a high level of integrity by consistently upholding store policies and procedures, ensuring a trustworthy and reliable shopping environment.
E-Commerce Consultant
Shopify
Edmonton, Alberta
01.2020 - 04.2023
Managed multiple single-product stores in various niches, consistently delivering high performance and meeting targets.
Analyzed internal processes and implemented procedural changes to improve operations, boosting productivity and efficiency.
Developed marketing and advertising campaigns on social media platforms such as Instagram, Facebook, and TikTok, creatively attracting and engaging target audiences.
Worked closely with business owners to support project goals, promoting a collaborative and supportive work environment.
Education
Bachelor of Commerce - Accounting Major, Management Minor
MacEwan University
Edmonton, AB
04-2025
Skills
Teamwork and Collaboration
Client Engagement
Strategic Problem-Solving
Service-oriented
Operational Efficiency
Attention to Detail
interests
Fashion Design
Travelling
Boxing
Personal Styling
Cooking
Timeline
Sales Associate
H&M
04.2023 - Current
E-Commerce Consultant
Shopify
01.2020 - 04.2023
Bachelor of Commerce - Accounting Major, Management Minor