Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mudit Verma

Hamilton,Canada

Summary

Seeking to utilize expertise in a dynamic and rapidly evolving organization that provides significant opportunities for intellectual, technical, and professional growth. Passionate about contributing to a team that values innovation, collaboration, and continuous learning to drive success and achieve mutual goals. Committed to leveraging skills and experience to make a positive impact within a forward-thinking company that values employee development and fosters a culture of excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Driver

Uber
05.2023 - Current


  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Event Security Guard

Star Security & Investigations
12.2023 - 07.2025
  • Working as on call only event security guard
  • Oversaw planning to secure event objectives.
  • Monitored and maintained parking lot security.
  • Performed routine patrols to monitor premises and deter unauthorized activities.
  • Helping visitors with parking tickets and cash handling

Gas Station Attendant

Pioneer
12.2022 - 10.2023
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

Customer Care Executive

Conneqt Business solutions
06.2019 - 08.2020
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Customer Care Executive

Teleperformance Pvt Ltd
06.2018 - 04.2019
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

Diploma - Computer Science

longowal polytechnic college
Dera Bassi, Punjab
05.2011

NIOS in BA - Basic

National Institute of Open Schooling
Panchkula, Haryana
04.2011

Matriculation - 10th

New India Senior Secondary Public School
Panchkula, Haryana
04.2006

Skills

  • Delivery Driver Experience
  • SME (Subject Matter Expert)
  • Escalation calls
  • Basic knowledge of MS-Office
  • Security
  • Effective communication skills
  • Driving

Languages

English
Professional Working
Hindi
Native or Bilingual

Certification

  • Driving Licence - G License
  • Security Guard Licence
  • Smart Serve

Timeline

Event Security Guard

Star Security & Investigations
12.2023 - 07.2025

Driver

Uber
05.2023 - Current

Gas Station Attendant

Pioneer
12.2022 - 10.2023

Customer Care Executive

Conneqt Business solutions
06.2019 - 08.2020

Customer Care Executive

Teleperformance Pvt Ltd
06.2018 - 04.2019

Diploma - Computer Science

longowal polytechnic college

NIOS in BA - Basic

National Institute of Open Schooling

Matriculation - 10th

New India Senior Secondary Public School

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Mudit Verma