Muddassir Ahmed Nadeem
Toronto,ON
Summary
Accomplished Hardware Technician with a proven track record at International Marketing Corporation, enhancing customer satisfaction through expert installation, repair, and preventive maintenance. Skilled in troubleshooting and analytical thinking, I significantly improved first-time fix rates. My dedication to quality assurance and exceptional customer service drives continuous improvement and operational excellence. Thorough Service Technician with a commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing a high volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
Work History
Service Technician
Pro Hockey Life
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Sport Chek
01.2023 - 04.2024
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
IT Hardware Technician
International Marketing Corporation
01.2018 - 11.2022
- Maintained optimal computer performance with routine system checkups and updates.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, streamlining repair processes while mitigating future occurrences effectively.
- Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
- Worked closely with software development teams during product testing phases to identify and address potential hardware compatibility issues, ensuring seamless integration upon release.
- Assisted customers with the installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Documented all support interactions in the ticketing system to track progress and maintain records of resolved issues.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Maintained accurate asset inventory records for servers, networking equipment, and license tracking purposes.
- Identified and immediately resolved issues with network devices.
- Monitored system performance and responded to alerts
- Completed all repair and maintenance activities promptly and to high-quality standards and made report for the same helps in tracking progress
Education
Master of Science - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Toronto, ON12.2024
Bachelor of Science - COMPUTER APPLICATION
Punjab University
Punjab, India05.2018
Skills
- Installation and Repair
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Troubleshooting skills
- Repair Techniques
- Quality Assurance
- System Installation
- Analytical Thinking
Languages
English
Professional Working
Timeline
Service Technician
Pro Hockey Life
05.2024 - Current
Service Technician
Sport Chek
01.2023 - 04.2024
IT Hardware Technician
International Marketing Corporation
01.2018 - 11.2022
Master of Science - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Bachelor of Science - COMPUTER APPLICATION
Punjab University
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