Mudassir Ahmed
Mississauga,ON
Summary
- Qualified IT Professional with 6+years of total experience including 4+ years of experience as a ServiceNow Developer and Administrator.
- Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision.
- A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software Release and experienced Software Developer in ServiceNow .
- Attention to detail and complex problem solving abilities from operational and technical perspective.
- Ability to work independently and as part of a group.
- Aptitude for learning and rapidly mastering new applications and technology.
- Excellent analytical skills with proficiency in debugging and problem solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator/Developer
IQ Collab Inc.
03.2022 - Current
- Working with client and functional requirements within Service Now.
- Facilitating country roll out of new applications and modules.
- Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
- Assist in the definition of business requirements and provide definitions and updates of system design documentation.
- ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
- Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request. The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented.
- This includes various administration tasks within Service desk software.
- Created Buttons and context menus both on form and lists using UI actions Designed many email templates by using HTML and used them in notifications Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
- Created new Business Rules/Script Includes/Client catalog script/Client Script.
- Created data sources and loaded the Service-Now tables with different data formats Created transform maps both automatic field mapping and scripting Also worked on Asset Management and loaded the data into it..
ServiceNow Administrator /Developer
Adroitgen
10.2020 - 03.2022
- Involved in analysis of end user requirements and Business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.
- Developed solutions in the service-now platform that are ITIL V3 compliant and defined business solutions for ITIL users.
- Designed and implemented new functionality using UI Policies and Data Policy.
- Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.
- Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
- Has been part of end user self-service portal management.
- Configured end to end process for Knowledge management and worked on the knowledge Centered Support (KCS) plug-in.
- Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis.
- Responsible for creating homepages including basic reporting, gauge configuration and dash board presentation.
- Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
- Generating weekly reports and metrics for IT management.
- Configured metrics for indicating KPI of the Industry in different measure.
- Created many standard workflows which are being re-used and propagated.
- Documented business processes, functional requirements Conduct information flow analysis, process modeling within and across multiple business streams.
- Maintained the integrity of the service-now tool across production and non-production environments.
- Provided training on service-now process, operations and capability to all required teams.
- Involved in production support for all the ServiceNow related issues.
Decisions Developer
Decisions BPM Services Ltd
01.2018 - 10.2020
- Translated customer requirements into written use cases
and designed reusable, reliable code for distributed cloud
environments. - Managed project scopes, timelines, and resources to ensure
successful project delivery and client satisfaction. - Revised and modularized old code bases to modern development
standards, reducing operating costs and improving functionality. - Designed customized solutions for proposals to potential
customers, aligning with their business goals and objectives. - Led a team of developers in designing and implementing software
applications for websites, ensuring adherence to industry
technical standards. - Managed project timelines, resources, and deliverables to ensure
successful project completion within budget and schedule
constraints. - Conducted comprehensive testing of programs and databases,
identifying issues and implementing necessary modifications. - Upgraded old code bases to modern development standards,
resulting in improved functionality and efficiency. - Mentored junior developers to foster their professional growth
and familiarize them with tools and best practices. - Documented technical workflows and knowledge to streamline
onboarding processes for newly hired employees
Education
Master of Science - CAD/CAM
Mufakkham Jah College of Engineering And Technolo
Hyderabad09.2018
Bachelor of Science - Mechanical Engineering
Lords College of Engineering And Technology
Hyderabad, Telangana.06.2012
Skills
- Operating Systems
- Programming Languages
- Software Methodologies
- Tools & Utilities
- Scripting Languages
- Application Servers
- Database
- SAML
- SSO
- JSON
- XML
- ServiceNow
- Javascript
- Workflows
- REST API
- SOAP
Certification
- Certified ServiceNow Administrator
- Certified Decisions Developer
Timeline
ServiceNow Administrator/Developer
IQ Collab Inc.
03.2022 - Current
ServiceNow Administrator /Developer
Adroitgen
10.2020 - 03.2022
Decisions Developer
Decisions BPM Services Ltd
01.2018 - 10.2020
Master of Science - CAD/CAM
Mufakkham Jah College of Engineering And Technolo
Bachelor of Science - Mechanical Engineering
Lords College of Engineering And Technology