MUDASAR HUSSAIN
Mississauga,ON
Summary
Currently enrolled in Business Administration (Project Management) course at Yorkville University Exceptional interpersonal and communication skills developed through experience by working in a fast-paced customer service environment A team player with skills to work with technical and non-technical people and complete tasks with respect to deadlines Positive attitude and strong desire to learn with optimal organizational skills and the ability to juggle multiple tasks simultaneously. Passionate about implementing DevOps/ iterative methodology from baseline setup, customer discovery, product vision, KPI/success factors, backlog management & continuous shipping of product addressing regulatory compliance standards. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Supervisor
Village Taste
Mississauga, ON
07.2022 - 04.2024
- Oversaw the daily operations and provided guidance to a team of 40 employees.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed routine inventory inspections to optimize product availability and stock performance.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Participated in professional gatherings highlighting industry advancements and internal progress
Customer Service Representative
MEEZAN BANK LIMITED
SIALKOT, Pakistan
07.2019 - 05.2022
- Provided personalized customer assistance for queries and quickly fixed simple issues on client accounts
- Kept up on firm matters in order to offer clients advice and ideas that were beneficial
- Observed standard operating procedures while responding to complaints and phone queries
- Part of Core Services Implementation of Oracle Financial (Oracle Fusion, EBS) program having with inhouse systems
- Used appropriate tactics and problem-solving abilities to address clients politely
- Handled consumer concerns and queries politely and efficiently
- Refer to the General Manager for questions about complex transactions or locked accounts.
Education
Bachelors of Mass communication (Media and Communication Studies) -
01.2021
- Developed effective communication abilities via public speaking and discussions.
- Acquired multitasking skills by managing many projects at once.
- Acquired knowledge and produced reports for university administration and public events and completed assignments about branding by doing physical branding by telling everyone about values and attributes of products.
- Volunteered at a career fair and assisted other students in obtaining employment in their chosen areas.
- Did some public interviews and edited them to be presented to the marketing agencies.
Bachelor of Business Administration (Project Management) -
- Created successful managing plans, marketing plans and financial plans for companies and SWOT analysis.
- Cleared assignments of vulnerability assessment with over 90 percent grades
- Created Documentation for more than 20 projects using MS Word,agile, hybrid and waterfall methodologies.
- Recorded summarized and reported a myriad of transactions for companies like Nike,lululemon and metrolinx.
- Learned about strategies such as Porter strategies and Snow’s Typology models.
Skills
- MS Office 360
- Project Management
- Financial Management
- Networking
- Data Entry
- Logistics Management
- Presentations
- Budget Control
Languages
- English
- Punjabi
- Urdu
- Hindi
Volunteer Experience
- CPC (CONNECTED PAKISTAN CONFERENCE), Member of CPC team, Organize many cultural events for more than 1000 people., Assist with setting up for 2 home events per week., Managed and provided exceptional services to the speakers and public.
- DIGITAL PAKISTAN CONFERENCE, MEMBER OF DIGITAL PAKISTAN CONFERENCE, Planned and organized events including conferences and workshops for more than 500 people., Worked closely with other members to identify topics, speakers, and venues for the events.
Certification
- Foundations of Project Management (Google)
- Project Initiation; Starting a successful Project (Google)
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Punjabi
Professional
Volunteers
Member of CPC (CONNECTED PAKISTAN CONFERENCE) team
• Organize many cultural events for more than 1000 people.
MEMBER OF DIGITAL PAKISTAN CONFERENCE
· Planned and organized events including conferences and workshops for more than 500 people.
· Worked closely with other members to identify topics, speakers, and venues for the events.
· AWARDS AND ACKNOWLEDGEMENTS
• Won essay writing on power of knowledge in High School (11thGrade).
• Won speech Competition in middle school(8th Class)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Clickup
Micrsoft Word
Microsoft Powerpoint
Microsoft excel
Timeline
Supervisor - Village Taste
07.2022 - 04.2024
Customer Service Representative - MEEZAN BANK LIMITED
07.2019 - 05.2022
Numl University - Bachelors of Mass communication (Media and Communication Studies),
Yorkville University - Bachelor of Business Administration (Project Management),
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