Mubaraka Kasozi
Toronto,ON
Summary
Strategic Lead | Digital Transformation & Client Success
Systems-oriented professional specializing in the integration of AI-driven workflows and CRM ecosystems to scale organizational growth. Leveraging a cross-disciplinary foundation, I architect operational frameworks that bridge technical automation with high-value stakeholder engagement. Expert at navigating complex market opportunities through data-driven forecasting and consultative solution design in remote-first environments.
Overview
10
10
years of professional experience
Work History
Customer Outreach Specialist
Power TakeOff Inc
05.2025 - Current
- Company Overview: A data-driven energy management firm partnering with utilities to deliver virtual energy efficiency solutions and strategic management programs to commercial and industrial customers.
- Consistently ranked in the top 3 of all Customer Outreach Specialists for key performance indicators (KPIs), maintaining a high-velocity pipeline of qualified leads through targeted communication strategies.
- Awarded COS of the Month (September) for providing the organization’s largest combined performance and non-performance contribution, recognizing both exceptional metric achievement and positive impact on team operations.
- Managed the sole responsibility for initial outreach for the vSEM (Virtual Strategic Energy Management) product line, successfully distilling complex technical energy data into persuasive value propositions for prospective clients.
- Generated the foundational lead pipeline that secured major national energy contracts, directly facilitating the completion of 2026 organizational goals ahead of schedule.
Client Services
Foundever
06.2022 - 04.2025
- Company Overview: BPO for CX
- Secured 97% satisfaction rate for all client services offered.
- Consistently ranked as a daily top performer in service & engagement.
- Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
Project Coordinator | Business Development Rep.
Recap Investments Inc.
02.2019 - 03.2020
- Company Overview: Real Estate Investment firm that specializes in the marketing of properties in Central America
- Presentations & Volume calls to inbound/outbound mix of clientele, networking through Online Campaigns, FB, PPC, Google Ads & clients who have shown interest in the past
- Developed marketing plans, digital & physical collateral, organized and prepared overseas visits, tours & accommodations
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- COVID-19 related departure, stayed occupied with providing admin services to sibling's small business & volunteering
Business Development & Digital Strategy | Lead
MicroAgility Inc./SES Inc.
07.2016 - 11.2018
- Company Overview: MicroAgility provided consultation & project services for the digital strategy vertical, SES Inc provided short-term General labour
- Re-imagined and designed corporate digital assets including website and SM with consistency & sales conversion as directives: resulting in an expanded digital footprint, a 3-fold increase in brand awareness & sales lead generation
- Established sales training and monitoring initiatives that increased revenue, # of contracts, and sales cycle from 30 to 20 days.
- Created Onboarding modules for BDR's/Cross-Functional staff from scratch followed by the retraining of a multi-disciplinary team of 9
- Implemented a shared knowledge-base to improve response time, focus on revenue generating activities & promote consistency for BDR's and other affected employees
- Rewarded clients through self-initiated Loyalty and Referral program improving repeat business by 30% on average.
- Developed business pipeline using cold and warm techniques, original scripts, fresh collateral and marketing automation for the buyers journey.
Skills
Gemini/Chat GPT & other AI Consultative and relationship selling B2C/B2B - SMB & Enterprise Client Management Digital Marketing/SEM/Marketing Automation Strategic Market/Business forecasting Onboarding/Team mentoring Contract negotiation expertise SaaS Salesforce/Hubspot/Zoho CRM/Outreachio MS Office/Google Workspace Windows/Mac/Android/IOS Zoom/Teams/Slack
Education
Bachelor of Arts - Social Studies, Minor in Economics/Finance
University of Western Ontario
London, ONTimeline
Customer Outreach Specialist
Power TakeOff Inc
05.2025 - Current
Client Services
Foundever
06.2022 - 04.2025
Project Coordinator | Business Development Rep.
Recap Investments Inc.
02.2019 - 03.2020
Business Development & Digital Strategy | Lead
MicroAgility Inc./SES Inc.
07.2016 - 11.2018
Bachelor of Arts - Social Studies, Minor in Economics/Finance
University of Western Ontario