MUBARAK SANDHU
calgary,AB
Summary
Customer service professional with 6+ years of experience in education and client-facing roles, including fast-paced service environments. Strong communicator with proven ability to resolve issues, build relationships, and deliver high-quality support.
Certified in mortgage associate training, with knowledge of financial services and client needs. Detail-oriented, reliable, and skilled at handling multiple responsibilities while maintaining a positive customer experience.
Overview
9
9
years of professional experience
Work History
Early Childhood Educator
Brightpath kids
Calgary, Canada
01.2020 - Current
- Maintained accurate files and records for each child, ensuring compliance with strict provincial regulations and policies.
- Created, prepared, and shared detailed progress reports with families, maintaining confidentiality and clear communication at all times.
- Managed consent forms and parental approvals for activities, demonstrating strong attention to detail and ethical responsibility.
- Balanced multiple tasks under deadlines, prioritizing client needs while building trust and rapport with families.
- Collaborated with centre director, management members and parents to resolve concerns quickly and professionally.
- Ensured safety by conducting safety checks, identifying and preventing potential risks and health hazards.
Opening Manager
Dominos
Toronto, Ontario
09.2017 - 05.2019
- Delivered quality customer service in a fast-paced environment, handling in-person and phone interactions.
- Managed high volume of incoming calls, ensuring accurate order taking and timely responses.
- practiced active listening to understand customer needs and provide appropriate solutions.
- Handled cash, debit, and credit transactions with accuracy.
- balanced tills and ensured correct daily financial reporting.
- Maintained accountability and trust when dealing with money.
Education
Mortgage Brokerage Practice Course - Practice of mortgage brokerage and fundamentals of mortgage brokerage
RECA
Calgary, AB01.2023
Diploma in Early Childhood Education -
Centennial college
scarborough, ON01.2019
Skills
- Customer realtionship management
- Accurate documentation
- Confidential record-keeping
- Effective communication
- Stress tolerance
- Cash handling and transactions
- Phone etiquette
- Consent management
- Report preparation
- Email correspondence
- Problem solving
- Time management
- Microsoft Office
- Strong multitasking
- Deadline management
- Dependable
- Ethical
Timeline
Early Childhood Educator
Brightpath kids
01.2020 - Current
Opening Manager
Dominos
09.2017 - 05.2019
Mortgage Brokerage Practice Course - Practice of mortgage brokerage and fundamentals of mortgage brokerage
RECA
Diploma in Early Childhood Education -
Centennial college