Summary
Overview
Work History
Education
Skills
Additional Information
Languages Proficiency
Personal Information
Languages
Timeline
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MUBARAK MOHAMOUD

MUBARAK MOHAMOUD

Ottawa,ON

Summary

Certainly! Here's a revised version of your professional summary, focusing on clarity and highlighting your key skills and experiences:

"As a driven professional with over three years of experience in customer service, I have honed my expertise at Cancom Security in Ottawa, where I excelled in guiding and assisting customers in high-traffic environments. My role as a Customer Service Representative (CSR) demanded exceptional communication skills, especially in providing clear directions and support within public transportation systems. I have a proven track record in handling station operations, tackling challenges, and efficiently reporting incidents.

In addition to my customer service experience, I have worked in a fast-paced Amazon warehouse. This role sharpened my time-management skills and reinforced my commitment to meeting stringent performance metrics. I thrived in this physically demanding setting, where adaptability, teamwork, and a high sense of responsibility were crucial. My exposure to advanced automation and technology in this role significantly enhanced my digital literacy and problem-solving skills.

I am currently seeking to expand my experience globally, particularly in technology and networking. This ambition is supported by my academic background and the practical skills I've developed in my professional journey. My goal is to leverage my expertise in customer service, operational management, and technology in a dynamic, international setting."

Overview

4
4
years of professional experience

Work History

Amazon Warehouse Associate

Amazon Warehouse
12.2022 - 03.2023
  • Working at an Amazon warehouse can vary depending on your role and the specific warehouse location, but here's a general overview of what it's like: Fast-Paced Environment: Amazon warehouses are known for their fast-paced and high-volume operations
  • You'll be expected to work efficiently and meet productivity targets
  • Physical Demands: Many roles in the warehouse involve physically demanding tasks, such as lifting, packing, or moving items
  • You may be on your feet for extended periods
  • Safety Focus: Safety is a top priority at Amazon warehouses
  • You'll receive training on safety procedures and be required to follow them rigorously to prevent accidents and injuries
  • Teamwork: You'll likely work as part of a team, collaborating with colleagues to ensure orders are processed quickly and accurately
  • Automation and Technology: Amazon warehouses often use advanced technology and automation systems to streamline processes
  • You may work alongside robots or use handheld devices to locate and pick items
  • Varied Shifts: Amazon operates 24/7, so you may have different shift options, including days, nights, weekends, and holidays
  • Be prepared for a flexible schedule
  • Benefits: Amazon typically offers competitive benefits packages for full-time and part-time employees, which may include health insurance, retirement plans, and tuition assistance
  • Career Opportunities: Amazon often promotes from within, so there may be opportunities for advancement and career growth if you excel in your role
  • Strict Performance Metrics: Your performance will be closely monitored using metrics, and you'll receive regular feedback
  • Meeting or exceeding targets can lead to bonuses or advancement
  • Seasonal Variations: Depending on the time of year, workloads can vary significantly
  • Peak seasons like the holidays may involve longer hours and increased demand.

CSR - Customer Service Representative

Cancom Security
Ottawa
08.2019 - 07.2022
  • Working with the Ottawa LRT to make sure no one is trespassing
  • Guiding customers which direction they should go or what busses they need to take
  • If any problems occur at stations, report to supervisor what is going on
  • Managing stations where employees are working and making sure they are not getting side tracked.

Education

Bachelor of Information Technology: Network Technology -

Carleton University
04.2024

Skills

  • C/C
  • Linux(DNS, NTP, SSH, SMB, SMTP, POP3, IMAP, HTTP, and DHCP Basic Server security)
  • Database(normalization, referential integrity, SQL, DDL and SQL DML & ODBC and data extraction/filtering techniques)
  • DevOps(Use of Python to monitor and automate network management tasks)
  • Wireless Networking(Study of 80211 protocol family, Wi-Fi, and authentication protocols Security and other design issues for WLANs Deployment considerations for mobile networks, hotspots, bridges and access points Wireless network management challenges)
  • Networking(configuration and troubleshooting of OSPF, including Multi-area, redundancy, NAT and troubleshooting techniques)
  • Routing and Switching(static and dynamic routing, trunking and VLANs Topics include configuring routers and switches and resolving common configuration and reachability issues)

Additional Information

  • Communication Skills
  • Responsibility Skills
  • Teamworking Skills
  • Motivator
  • Time-management skills
  • Adaptability and Flexibility
  • Digital Literacy

Languages Proficiency

English, Advanced

Personal Information

Gender: m

Languages

English

Timeline

Amazon Warehouse Associate

Amazon Warehouse
12.2022 - 03.2023

CSR - Customer Service Representative

Cancom Security
08.2019 - 07.2022

Bachelor of Information Technology: Network Technology -

Carleton University

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MUBARAK MOHAMOUD