Muathe Mahdi
Overview
10
10
years of professional experience
Work History
Security Dispatcher
Harbourfront Centre Corporation
06.2015 - Current
- Coordinated emergency response efforts, ensuring timely communication and efficient resource allocation.
- Monitored security systems, assessing potential threats and responding promptly to incidents.
- Collaborated with law enforcement agencies to facilitate investigations and improve response strategies.
- Provided technical support for the Openpath Access Control application, helping employees troubleshoot and resolve access-related issues in realtime.
- Managed and initialized mobile access privileges for employees, granting them secure access to company resources and site doors via the Openpath application.
- Developed and delivered training sessions to users on the proper use and maintenance of the Openpath Access Control application, ensuring employees can use the application effectively.
- Assisted in configuring the Openpath Access Control application based on departmental needs and feedback to improve security protocols and user access.
- Performed access control functions and monitored and operated all CCTV systems across 10 acres.
Associate SDET
Infosys Limited
09.2022 - 09.2023
- Developed and implemented Selenium automated scripts using Java, which resulted in a 30% increase in test coverage.
- Designed and maintained robust testing frameworks that supported automated testing efforts, ensuring scalability and reusability.
- Executed comprehensive manual test cases and logged defects in JIRA, resulting in a 10% improvement in defect tracking and resolution.
- Conducted unit integration, system and regression testing.
- Collaborated with product managers, developers, and stakeholders to gather and understand requirements.
- Actively participated in Agile ceremonies, such as stand-ups, sprint planning, and retrospectives, contributing to process improvements and enhancing the efficiency of sprint cycles.
Field Service Technician
Bell Canada
05.2018 - 08.2018
- Responsible for the installation and repair of residential phone, internet, and Fibe TV services, ensuring high-quality setup and customer satisfaction.
- Consistently met and exceeded performance targets related to efficiency, service quality, and sales, demonstrating a strong commitment to customer service excellence.
- Maintained accurate records of service orders, repair activities, and customer feedback, contributing to effective service management and continuous improvement.
IT Support Administrator
Toronto Community Housing Corporation
05.2017 - 08.2017
- Provided hands-on assistance in troubleshooting and resolving technical issues, enhancing end-user satisfaction and support efficiency.
- Implemented strong access controls and regularly reviewed user permissions, ensuring adherence to the principle of least privilege and minimizing security risks.
- Installed, serviced, and updated operating systems and peripherals for mobile and laptop devices, maintaining optimal functionality for users.
Education
Bachelor of Science - Geographic Information Systems
University of Toronto
Toronto, ON06-2022
Skills
- Development Languages: Java Python SQL HTML JSON XML
- Development Frameworks: Spring Boot Spring MVC Spring Rest Spring Security Spring JPA
- Tools: Hibernate Maven Jenkins Git JIRA Postman
- Test Automation: Selenium TestNG JUnit Rest Assured Cucumber (Gherkin)
- Manual Testing: API/UI Testing
- DataBases: MySQL, PostgreSQL
- GIS: ArcGIS Desktop ArcGIS Online ArcMap ArcCatalog QGIS
Awards & Certifications
- Spatial Analysis and Satellite Imagery in a GIS (QCGPQGIO45ER)
- Udemy: The Complete SQL Bootcamp
- HackerRank (Java)
- ISTQB Certified Tester Foundation Level v4.0 (24- CTFL-01588-USA)
Timeline
Associate SDET
Infosys Limited
09.2022 - 09.2023
Field Service Technician
Bell Canada
05.2018 - 08.2018
IT Support Administrator
Toronto Community Housing Corporation
05.2017 - 08.2017
Security Dispatcher
Harbourfront Centre Corporation
06.2015 - Current
Bachelor of Science - Geographic Information Systems
University of Toronto
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