Mtumwa Abdalla
Toronto,ON
Summary
Proven housekeeping professional with extensive experience at Africa House Hotel, demonstrating exceptional organizational skills and a commitment to maintaining high standards of cleanliness. Excelled in enhancing guest satisfaction and reducing complaints by over 30% through a detail-oriented cleaning approach. Skilled in efficient team communication and adept at managing time to meet demanding deadlines, showcasing both hard and soft skills in a high-paced environment.
Overview
4
4
years of professional experience
Work History
House Keeping
Grace Place Church
11.2023 - Current
- Maintained store appearance with respect to visual merchandising and housekeeping standards.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Oversaw discipline, safety and good housekeeping systems.
- Streamlined communication between housekeeping staff and front desk personnel regarding room statuses.
Housekeeper
Africa House Hotel
08.2020 - 09.2023
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
English As A Second Language
Costi
Toronto, ONBusiness - Business Market
Hamamno Secondary School
Zanzibar,stone Town Tanzania 07.2007
Skills
- General housekeeping duties
- Housekeeping
- Housekeeping standards
- Good Housekeeping
- Laundry and housekeeping coordination
- Light Housekeeping
- Housekeeping excellence
- Daily housekeeping
- Housekeeping skills
Timeline
House Keeping
Grace Place Church
11.2023 - Current
Housekeeper
Africa House Hotel
08.2020 - 09.2023
English As A Second Language
Costi
Business - Business Market
Hamamno Secondary School
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