Summary
Overview
Work History
Skills
Timeline
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M. Todd Cleveland

Summary

I have been in retail sales all my life, managing our family recreational business and then proceeding in the car business which let me to become a driven manger and achieving results while meeting target goals with the ability to mange multiple tasks with the understanding and dedication needed to meet goals and to take the dealership to the next level while handling issues tactfully and paying attention to details and coaching and motivating the sales team to thrive and achieve results.

Overview

24
24
years of professional experience

Work History

New and Used Car Manager

Acadia Toyota
09.2014 - Current
  • Increased yearly sales from 379 units to now 900 ++ units in used car sales.
  • Moved Acadia Toyota sales ranking from 9th to 1st in Moncton City Dealer Monthly sales results.
  • Achieved #1 ranking in Toyota certified used dealer position in Atlantic Provinces.
  • Initiated Wholesale Direct Lot increasing used retail sales by 30%.
  • Implemented a 60 day aged unit policy.
  • Worked with Service Department to implement 72 hour reconditioning targets.
  • Introduced Right Price policy using current market values.
  • Tripled gross project in Used Car Department.
  • Conducted regular staff meetings and training sessions to maintain team productivity and morale.
  • Supervised and trained staff in driving sales volume up.
  • Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
  • Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
  • Conducted end-of month profile reporting for vehicle sales.
  • Forecasting goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Build relationships with customers and communicate to establish long term business growth.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • One-on-one meetings with sales team to identify selling hurdles and offer insight into best remedy and practice.
  • Resolve problems with customers to maintain a relationship and to increase the return of customer base.


New and Used Car Manager

Fundy Honda
07.2012 - 09.2014
  • Conducted vehicle appraisals and location of desired vehicles for purchase.
  • Negotiated and finalized pricing and contract terms.
  • Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
  • Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
  • Coordinated special events and promotions to attract potential buyers, boosting overall showroom traffic.
  • Developed comprehensive training programs for new hires that facilitated quick integration into the team''s existing dynamic structure.
  • Trained and mentored new sales team members.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Used Car Manager

Brett Chevrolet
11.2010 - 07.2012
  • Conducted end-of-month profit reporting for all vehicle sales.
  • Managed purchasing and delivery.
  • Hired, trained, monitored performance to establish sales forecasts and associate sales strategies.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Managed wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.


General Sales Manager

Tantramar Chevrolet
08.2000 - 10.2010

Skills

,Joe Verde Sales Management Courses, GM Sales Management, Honda Management Council of Sales, NADA Management Academy, Toyota University, NADA Management Academy, GM Sales Management, Honda Management Council of Sales, Jim Zeigler Sales Seminar Vauto, Raynolds, Serti, Dealer Sockets, CT Wizard, Dealermine, Blackbook Customer Service, Sales Leadership, Customer Management, Training, Appraisal and Closings,

Reconditioning, Negotiations, Desk Deals, NCM Concept meetings, Monthly 10pt reviews, Inventory aged policy, On-line Auction purchasing, Signage lot presentation, Purchase Orders etc

Timeline

New and Used Car Manager

Acadia Toyota
09.2014 - Current

New and Used Car Manager

Fundy Honda
07.2012 - 09.2014

Used Car Manager

Brett Chevrolet
11.2010 - 07.2012

General Sales Manager

Tantramar Chevrolet
08.2000 - 10.2010

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M. Todd Cleveland