Mthandazo Lusinga
Wellington,PE
Summary
Reliable and hands-on operations professional with extensive experience coordinating busy restaurant operations, supporting teams, managing stock-related tasks, resolving customer concerns and maintaining organized, efficient work areas. Brings transferable strengths in teamwork, task delegation, inventory and stock counting, cash and sales reconciliation, training, and following day-to-day procedures. Seeking to apply a strong work ethic, attention to detail and practical operations experience in a general labour or warehouse role.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
D.P. Murphy Inc. — Tim Hortons
Summerside, PEI
01.2023 - Current
- Coordinate daily front-of-house and back-of-house operations to support efficient service and workflow.
- Organized workplace during busy shifts and coordinated team members to maintain service quality.
- Assigned and delegated duties to team members, ensuring daily tasks remained organized and on schedule.
- Monitored stock and supply levels during daily operations, including inventory and stock counting to prevent shortages.
- Respond to guest complaints in person and by phone, using calm communication and problem-solving.
- Consolidate sales and balance tills and the safe at the end of shifts, maintaining attention to detail and accuracy.
Restaurant Team Member & International Designated Trainer
The Cheesecake Factory Restaurant — Kuwait (GCC)
01.2014 - 10.2022
- Coordinated daily front-of-house operations with team members to uphold service standards.
- Trained new crew members and assessed the performance of new and existing team members.
- Trained new joiners and facilitated openings of new restaurants across GCC countries.
- Communicated procedures and expectations clearly to team members from varied backgrounds.
- Ensured consistent day-to-day operations through effective organization, teamwork, and attention to detail.
Education
Diploma - Education
University of Zimbabwe
HarareSkills
- Inventory support and stock counting
- Organizing work areas, supplies and daily tasks
- Teamwork, communication and coordination
- Following procedures and completing assigned tasks reliably
- Attention to detail, balancing and reconciliation
- Cash handling
- Training team members and supporting smooth operations
- Problem-solving and handling concerns professionally
- Working in fast-paced, customer-facing environments
- Inventory and stock counting; task coordination; team training; sales and cash reconciliation; customer service; daily operations support
Personal Information
Title: GENERAL LABOUR WAREHOUSE OPERATIONS
Timeline
Restaurant Supervisor
D.P. Murphy Inc. — Tim Hortons
01.2023 - Current
Restaurant Team Member & International Designated Trainer
The Cheesecake Factory Restaurant — Kuwait (GCC)
01.2014 - 10.2022
Diploma - Education
University of Zimbabwe