Summary
Overview
Work History
Education
Skills
Recognition
Extra Curricular Engagement
Timeline
Volunteer
Mthabisi Ncube

Mthabisi Ncube

Toronto,ON

Summary

Dynamic Operations Production Supervisor at Grupo Bimbo with a proven track record in project management and team leadership. Achieved 98% production efficiency by implementing cost-saving strategies and fostering a culture of accountability. Skilled in data analysis and customer service, driving continuous improvement and operational excellence.

Overview

17
17
years of professional experience

Work History

Operations Production Supervisor

Grupo Bimbo
01.2022 - 08.2024
  • Lead a team of 50+ associates and 5 Lead Hands, instilled a culture of accountability and adding value to team.
  • Supervised production ensuring that company values of putting safety first in our process were adhered.
  • Coordinated with maintenance, sanitation and distribution to ensure efficiency of our process.
  • Implemented cost saving opportunities, saving company 2 hours of process time by eliminating the use of cooling in process ultimately saving on energy, resources and improving efficiency.
  • Set production targets based on planning, served team giving them resources to achieved efficacy of 98% to 100 % keeping variance under 2%.
  • Set incentives for achieving targets and motivated team to achieve targets.
  • Set development plans for associates and coached associates on how to achieve the development plans.
  • Implemented policies through High Standards Committee aimed at improving safety in our process.
  • Scheduled associates based on production schedule, identifying strengths that can improve efficiency in our process.
  • Completed Supervisor Competency training, earned accreditation, applied knowledge to the production process.
  • Completed Joint Occupational Health and Safety Training, earned accreditation, applied knowledge to JOHSC and production process.
  • Conducted monthly safety inspections of plant, identified corrective actions, discussed finding in JOHSC meetings.

Security Supervisor

Regal Security
03.2015 - 02.2022
  • Implemented fire alarm safety procedures while following city fire code.
  • Responded to fire alarm in a timely manner, ensured the fire department is has building floor plan, keys and briefed on location of fire.
  • Trained security team how to respond to fire alarms.
  • Bypassed building fire alarm system during fire inspections.
  • Completed a supervisor training Course with Regal Security and earned Supervisor Accreditation.
  • Participated in monthly meetings with board members, property management and account manager and received constructive feedback and influenced policy updates.
  • Set course of action and targets based on meeting points.
  • Successfully implemented new security protocols based on site demographics and Covid Status Quo while maintaining the integrity of our security service.
  • Introduced monthly meetings through google meets to address concerns and give positive feedback and constructive feedback to the team.
  • Implemented KPI scorecards while working hand in hand with Account Manager and used KPI results as an incentive to promote high level service.
  • Coached a team of 15 concierges that maintained a high team morale, integrity of our service, held team to a high standard and promoted accountability.
  • Coached and issued disciplinary action.

Shift Manager

McDonalds
08.2007 - 03.2015
  • Company Overview: Canada
  • Completed a Management course at McDonald's Headquarters and earned Manager Accreditation.
  • Received customer complaints, online, in store and quickly rectified complaints while following company guidelines, kept clients happy and maintained business.
  • Set upselling targets for the service team and waste targets for the production team, used incentives to motivate the teams to meet targets.
  • Managed production team and service team members to ensure quality of service meets and exceeds standard.
  • Identified opportunities to serve customers needs and make them returning customers.
  • Progressive coaching to team members, retained constant improvement from team members.
  • JOHSC member, identified ways of improving safety in the restaurant brought it to the committee.
  • Recognized for achieving Customer Satisfaction Opportunities and awarded manager of the Month.
  • Canada

Education

Advanced Diploma - Business Administration

George Brown College
12.2027

Diploma - Operations Management

Ellison
12.2024

Skills

  • Project management
  • Data analysis
  • Financial reporting
  • Supply chain management
  • Customer service
  • Operations planning

Recognition

  • Excellency award, Ushering, Christ Embassy North York, 2022
  • Manager of the month, McDonald's, 2013

Extra Curricular Engagement

  • Joint Occupational Health and Safety Committee, Bimbo Bakehouse, 02/01/22, Present, Conducted monthly safety inspections., Participated in monthly meetings, discussed safety inspection findings., Discussed action plans to correct findings from safety inspections., Conducted risk assessments twice monthly, to identify safety risks associated with conducting tasks and worked on safe work procedures based on findings.
  • High Standards Committee, Bimbo Bakehouse, 03/01/22, Present, Participated in monthly meetings which included other bakeries where we had an open room to discuss challenges and come up with solutions collectively., Implemented non-routine work policy, aimed to make our process safer., Discussed with other members from different plants and met our value of being one community as we helped each other on making the process safer.
  • Good Neighbours Committee, Bimbo Bakehouse, 04/01/22, 08/01/24, Participated in monthly meetings., Identified social gaps in communities., Discussed in an open group ways of mitigating social gaps., Agreed collectively on which social gap we would be closing based on budget allowance., Set Action Plan on closing the agreed gap.
  • Tenant Engagement Resident Volunteer, 05/01/25, Present, Identified gaps in the community., Collaborated with tenants, building staff at TCHC employees to bring solutions to gaps., Collaborated with maintenance team for location of bike rack., Set action plan to install bike rack to aid tenants healthy lifestyle., Attended tenant engagement meetings and participated by providing constructive feedback to the committee.

Timeline

Operations Production Supervisor

Grupo Bimbo
01.2022 - 08.2024

Security Supervisor

Regal Security
03.2015 - 02.2022

Shift Manager

McDonalds
08.2007 - 03.2015

Advanced Diploma - Business Administration

George Brown College

Diploma - Operations Management

Ellison

Similar Profiles

CREATE PROFILE
Mthabisi Ncube