Summary
Overview
Work History
Education
Skills
Timeline
Generic
MT Gabriel

MT Gabriel

Customer Service
Toronto,ON

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

6
6
years of professional experience

Work History

Remote Customer Service Representative /Contract

Nordia
Toronto, ON
06.2022 - 08.2023
  • Virgin Plus Cell
  • Process, via computer, all customers requests
  • Inbound Calls 40+ on daily basis with closing rate of 70%.
  • Spot opportunities to provide solutions
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provides high level, quality service, closely aligned with sales, to enable sales growth
  • Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Remote CSR/Inside Sales Specialist

Home Stars
Toronto, ON
04.2021 - 06.2022
  • Inbound & (B2B Sales) - Outreach to service providers via phone (nationwide)
  • Responsible for selling digital marketing solutions to small/medium sized businesses in Canada.
  • Performed complete sales cycle from start to finish.
  • Met daily KPI targets - Around 100 calls day.
  • Utilized leads and potential prospects provided in our CRM tool, Salesforce.
  • Overcame objections and negotiated customized advertising campaigns based on service provider’s needs.
  • Researched service providers using internal notes, company website.

Customer Service Specialist/Sales Consultant

Yellow Pages Group (Toronto Location Close)
Toronto, ON
03.2017 - 04.2021
  • Inbound& Outbound calls generating revenue utilizing a consultative selling approach in the sale of YPG services to small and Med Business in an assigned territory/segment.
  • Set up new accounts, established customer credit and set up payment method.
  • Cold Calls 90+ potential-clients on daily basis with a closing rate of 75%.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Recommended products to customers, thoroughly explaining details.
  • Identify and discuss advertising needs with Business Owners.
  • Managed friendly and professional customer interactions.

Education

Bachelor of Science - Computer And Information Systems

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Inbound and Outbound Calling
  • Inside Sales
  • CRM Software
  • Creative problem solving
  • Ability to work independently
  • Professional telephone demeanor
  • Strong communication skills
  • Good listening skills
  • Leadership
  • Critical thinking
  • Sales expertise

Timeline

Remote Customer Service Representative /Contract

Nordia
06.2022 - 08.2023

Remote CSR/Inside Sales Specialist

Home Stars
04.2021 - 06.2022

Customer Service Specialist/Sales Consultant

Yellow Pages Group (Toronto Location Close)
03.2017 - 04.2021

Bachelor of Science - Computer And Information Systems

Seneca College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
MT GabrielCustomer Service