MST SHURIYA Reza
Calgary
Summary
A graduate of the Hospitality & Tourism Management Program with comprehensive training in various areas, including White Hat Academy, Proserve Liquor Staff Training, WHMIS, First Aid, and Food Safety Certification. Experienced in delivering exceptional guest experiences and skilled in multitasking, communication, and attention to detail. Proficient in adapting to fast-paced environments and committed to providing high-quality service in diverse hospitality roles.
Overview
2
2
years of professional experience
Work History
In-Room Dining (IRD) server, Host, and Runner
The Dorian Hotel
08.2023 - Current
- I've completed one year still working in the Food & Beverage department at The Dorian Hotel in Calgary, Canada, where I've worked as an In-Room Dining (IRD) server, Host, and Runner
- I am continuing my role at the hotel, contributing to the guest experience with dedication and enthusiasm
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Part-time Banquet Server, Cashier, and Guest Experience
Calgary Stampede
03.2023 - Current
- Currently working in Calgary Stampede as a part-time banquet server, cashier, and guest experience
- Carried out professional service, retaining a polite and friendly approach at all times.
- Responded to guest inquiries and requests promptly and courteously.
- Provided friendly, courteous service to create memorable moments for guests.
Practicum Student
Calgary Airport Marriott
09.2023 - 12.2023
- Completed my practicum (F&B, Front desk, Housekeeping) at the Calgary Airport Marriott in the terminal hotel
- Gained proficiency in various therapeutic modalities through hands-on application during practicum placement.
Education
Hospitality & Tourism Management - Hotel & Accommodation
Southern Alberta Institute of Technology (SAIT)
Calgary, AB08.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
- Guest relations management
Keyconcepts
- Brand & guest experience
- Communication Fundamentals
- Self-awareness & Team dynamics
- Safety & certifications
- Hotel management
- Financial Management
Languages
English
Bangla
Hindi
Activities
- Traveling
- Gardening
- Badminton
Timeline
Practicum Student
Calgary Airport Marriott
09.2023 - 12.2023
In-Room Dining (IRD) server, Host, and Runner
The Dorian Hotel
08.2023 - Current
Part-time Banquet Server, Cashier, and Guest Experience
Calgary Stampede
03.2023 - Current
Hospitality & Tourism Management - Hotel & Accommodation
Southern Alberta Institute of Technology (SAIT)
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