MST RIMA KHATUN
East York,ON
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
7
7
years of professional experience
Work History
Compliance Officer
South Bangla Agricultural And Commerce Bank Ltd
08.2022 - 12.2022
- Accurately complete at least 2 compliance report to submit higher authority for making decision regarding compliance issues.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Oversaw and monitored violation tracking system for accuracy, reducing compliance issues.
- Developed and maintained system for tracking and reporting compliance violations.
- Maintained integrity of general ledger and chart of accounts.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Credit Analyst
South Bangla Agriculture And Commerce Bank Ltd
06.2019 - 07.2022
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Attended credit-related training and conferences (15 training) to stay informed about industry trends and developments.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed data to identify trends and predict future fund needs of customer.
- Evaluated applications to determine loan limit, term and appropriate risk classifications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Cashier
South Bangla Agriculture And Commerce Bank Ltd
07.2015 - 05.2019
- Accurately and efficiently handled received payment transactions.
- Actively listened to customers, handled concerns quickly (1.5-3 minute per customer) and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed and received cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Political Science
National University
Bangladesh01.2013
Master of Science - Political Science
National University
Bangladesh07.2014
Skills
- Quick and efficient in cash management
- Attentive, multi-tasking, flexible, and punctual
- Effective communication both oral and written
- Ability to work well under pressure alone and as part of team
- Analytical ability and critical thinking
- Advanced knowledge in Microsoft Office 365 and Internet
Timeline
Compliance Officer
South Bangla Agricultural And Commerce Bank Ltd
08.2022 - 12.2022
Credit Analyst
South Bangla Agriculture And Commerce Bank Ltd
06.2019 - 07.2022
Customer Service Cashier
South Bangla Agriculture And Commerce Bank Ltd
07.2015 - 05.2019
Bachelor of Science - Political Science
National University
Master of Science - Political Science
National University
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