Ms. Shonn Olive
Halifax
Summary
Dynamic and customer-focused professional seeking a serving or hosting position in a high spirited restaurant/bar and or cafe environment. Adept at providing exceptional service, managing guest interactions, and creating memorable experiences in any environment. Eager to contribute my strong interpersonal skills and passion for hospitality to ensure a positive and enjoyable atmosphere for guests while assisting in the growth and success of the establishment.
Overview
8
8
years of professional experience
Work History
Sales Associate/Counter Attendant
Leonidas Chocolates
06.2024 - Current
- Greeting customers warmly and offer assistance in selecting chocolates
- Provide knowledgeable recommendations based on customer preferences
- Answering questions regarding products, ingredients and allergens
- Cooking/serving and creation of various hot/cold drinks
- Work collaboratively with team members to meet daily sales goals
- Processing sales efficiently using the POS system
- Balancing the cash register at the beginning/end of the day including handling end of day deposits
- Monitoring product levels and informing management of low stock levels
- Uphold overall cleanliness of the store daily, completion of weekly/monthly cleaning goals
Administrative Coordinator
Voltai Inc.
01.2023 - 11.2023
- Maintained office calendar, including scheduling appointments and meetings
- Collaborated with team members to develop and implement processes
- Coordinated resources and obtained information for special projects and assignments
- Assisted in the preparation of presentations, reports, and other documents as needed
- Greeted visitors upon arrival at the office and directed them accordingly
- Managed incoming and outgoing mail distribution, including scanning, sorting, and delivering items promptly
- Served as liaison between vendors, suppliers, clients, and staff members
- Created reports and presentations using Microsoft Office Suite
Administrative Assistant
Canadian Bar Association
07.2022 - 10.2022
- Helped with preparation for the Annual Canadian Bar Association Conference
- Registration and invited Attendee support
- Coordinated communication with conference speakers
- Draft/sent out communications related to the conference
- Vendor and sponsor management
- Assisted in development and distribution of the conference program and agenda
- Coordinated with speakers and presenters to gather presentation materials and information
- Oversaw the creation/printing distribution of conference materials, name tags, and signage
- *Contract Position*
Legal Assistant, Co-op Position
Nova Scotia Legal Aid Commission
06.2022 - 07.2022
- Prepared routine correspondence based on pre-approved document templates
- Supported legal staff in responding to general inquiries from internal and external stakeholders
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars
- Managed the preparation of closing procedures for various legal documents
Night Supervisor
Vero Pizza
06.2019 - 06.2022
- Responsible for shift schedule (i.e., breaks, staffing issues), Quality of Customer Service and Staff, Closing Procedures, Deposits, Cash Outs, Liquor Control, Customer Inquiries
- Quickly advanced from Crew to Key Holder, to Full-Time Night Supervisor with the confidence of the owner
- Managed use of stove oven, cooked by hand
- Oversaw the night shift team, ensuring they follow company policies, procedures, and safety standards
- Provided direction, guidance, and support to staff members at all times
- Conducted pre-shift meetings to communication special instructions, promotions, and the night’s goals
- Ensured all customers received exceptional service and resolved any customer complaints or issues in a timely and professional manner
- Monitored stock levels of food, beverages, and other essential supplies during shifts
- Placed orders for items needed and ensured that inventory was organized and well maintained
Head Assistant
The Vines Pasta and Grill
06.2018 - 06.2019
- Coordination of dining room based on reservations, taking reservations, setting, and clearing tables, running food/drinks to assist servers
- Preparation of alcoholic/non-alcoholic beverages when needed
- Casual server during Sunday brunch services
- Communicated wait times clearly and accurately to guests during busy periods
- Supervised and supported the team of hosts to maintain smooth front-of-house operations
- Assisted in training new hosts and front-of-house staff on customer service standards and procedures
- Maintained cleanliness and organization of the front entrance, host stand and menus
Key Holder
Zumiez
09.2017 - 06.2018
- Opening and Closing Procedures, Cash Outs, Deposits, Quality of Customer Service and Staff, Inventory Control
- Quickly advanced from Sales Staff to Key Holder with confidence from Management
- Acted as shift leader when managers were not present
- Motivated and supported sales associates to meet individual and store daily productivity goals
- Demonstrated strong knowledge of Zumiez products including apparel footwear, accessories, and skate gear
- Handling of customer concerns and/or returns in a professional and efficient manner
- Processing of sales efficiently using the POS system
- Received/processing and organization of new inventory shipments
- Creation of display walls/product placements throughout the store
Education
Certification In Office Administration -
Nova Scotia Community College
Dartmouth, Nova Scotia06.2022
Tourism / Hospitality Management -
Nova Scotia Community College
Dartmouth06.2019
High School Diploma - undefined
Dartmouth High School
01.2017
Skills
- Teamwork
- Independence
- Reliability
- Flexibility
- Hardworking
- Positive Attitude
- Proactivity
- Adaptability
- Efficiency
- Resourcefulness
- Creativity
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate/Counter Attendant
Leonidas Chocolates
06.2024 - Current
Administrative Coordinator
Voltai Inc.
01.2023 - 11.2023
Administrative Assistant
Canadian Bar Association
07.2022 - 10.2022
Legal Assistant, Co-op Position
Nova Scotia Legal Aid Commission
06.2022 - 07.2022
Night Supervisor
Vero Pizza
06.2019 - 06.2022
Head Assistant
The Vines Pasta and Grill
06.2018 - 06.2019
Key Holder
Zumiez
09.2017 - 06.2018
High School Diploma - undefined
Dartmouth High School
Certification In Office Administration -
Nova Scotia Community College
Tourism / Hospitality Management -
Nova Scotia Community College
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