Shayla Fortier
Port Hueneme
Summary
Sales professional in many areas enhancing customer satisfaction of all spectrums. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate, Receptionist, Trainee
, Swickard Buick GMC Cadillac
04.2024 - 01.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Sent hundreds of emails spoke to roughly 200 people.
- Input credit applications.
- Diligence on the process to financing.
- Used vehicle proceeder
- Focus software to access vin numbers on inventory with company.
- Mastermind knowledge on service clients.
- Microsoft Teams
- DSGSS app for inserting credit approval, scanning drivers license & insurance.
- Negotiating deals with clients, managers & brokers.
- Sales License
Personal Assistant
Non-Disclosed
07.2023 - 01.2024
- Displayed absolute discretion at handling confidential information.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Kept detailed track of household and maintenance inventory and schedules.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Warehouse Worker/Stocker
K & D Industrials
02.2022 - 05.2023
- Managed warehouse operations and verified proper shipment procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Barista
Honeys Espresso
04.2021 - 01.2022
- Boosted sales through upselling menu items and promoting seasonal specials.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Legal Assistant
L. Jaksons Family Law
09.2020 - 03.2021
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Conducted initial client interviews, gathering facts and preparing case summaries.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Contacted clients to schedule appointments and discuss progress of cases.
Budtender
Dank Depot
06.2017 - 12.2019
- Pos Sysyem Authorizing customers via Indentification process.
- Inventory check.
- Great customer service & knowledge base for customers.
- Handling the register.
- Open & Closing shifts.
- In Palm Springs Life Magazine showcasing products.
Lead Groomer
Aussie Pet Mobile
09.2017 - 05.2019
- Ensured accurate record keeping of each pet's grooming history, facilitating better continuity of care between appointments.
- Improved customer satisfaction by providing high-quality grooming services and addressing individual pet needs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations on pet appearance after each grooming session.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Optimized workflow processes within the salon leading to shorter wait times for walk-in clients.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Education
High School Diploma -
Mayfield College
Cathedral City, CATherapeutic Massage
Mayfield College
Cathedral CitySkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Can handle aggressive clients
- Leader
- Can apply boundaries on company policies with clients
- Negotiator
Certification
- Occupational License/ Salesperson License
Semi-Bilingual
I am not fully bilingual but have a knowledge base & still learning to become fully efficient with Spanish & Portuguese by mid 2026.
Timeline
Sales Associate, Receptionist, Trainee
, Swickard Buick GMC Cadillac
04.2024 - 01.2025
Personal Assistant
Non-Disclosed
07.2023 - 01.2024
Warehouse Worker/Stocker
K & D Industrials
02.2022 - 05.2023
Barista
Honeys Espresso
04.2021 - 01.2022
Legal Assistant
L. Jaksons Family Law
09.2020 - 03.2021
Lead Groomer
Aussie Pet Mobile
09.2017 - 05.2019
Budtender
Dank Depot
06.2017 - 12.2019
High School Diploma -
Mayfield College
Therapeutic Massage
Mayfield College
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