Mandeep Singh
Windsor,Canada
Summary
Enthusiastic professional with a background in travel insurance, retail, sales, marketing, and logistics & supply chain management. Skilled in utilizing platforms such as Zoho,AWS, Canva, Wix, Amazon, SAP, HubSpot, and MS Office. Proven ability to develop original solutions to new business challenges. Proficient in leadership, problem-solving, analytical thinking, verbal and written communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Assistance Coordinator
Xodus Travel Services Inc.
Windsor, Canada
06.2024 - Current
- Process and distribute regular mail, emails, and faxes, ensuring information is properly entered into the system and team members are updated.
- Answer calls and emails, redirect inquiries as needed, and ensure timely follow-up with stakeholders, customers, and team members.
- Organize and update both physical and electronic filing systems to ensure efficient document management and secure record storage.
- Collect and analyze data to create reports for business decisions and daily operations.
- Serve as the primary contact for customer claims, guiding customers throughout the claims process and address their concerns.
- Offer comprehensive services to existing customers of insurance products including offering assistance during travel emergencies.
Warehouse Associate (Part-time)
Onsort
Windsor, Canada
01.2022 - 08.2022
- Supervised production line and maintained hourly information sheets.
- Picking and Packing orders Maintaining health and safety practices at the workplace.
- Achieved KPIs by pick packing items and updating data in company programs.
Marketing Coordinator
CC Builders
Sydney, Australia
06.2019 - 10.2020
- Designed and launched a new website, increasing online presence.
- Answering customer calls and emails, provided general admin support.
- Created digital content and social media campaigns, reaching 2,000 followers on Instagram.
- SEO and ran google advertisements to generate more leads and prospects.
Marketing Intern
Export Connect
Sydney, Australia
12.2018 - 03.2019
- Developed product launch strategy for new Pink Chocolate (Ruby Mac) in Australian Market.
- Designed logo and packaging, conducted market research and distributed free samples.
- Conduct primary market research.
Education
Master of Management - Logistics and Supply Chain Management
University of Windsor
Windsor, Ontario06-2023
Bachelor of Business Administration - Marketing
SP Jain School of Global Management
Mumbai, Dubai, Sydney05-2019
Skills
- Data analysis
- Document management
- Customer service
- Email communication
- Claims processing
- Relationship management
Certification
- LLQP (Life Insurance License)
- THIA
References
Reference available upon request
Timeline
Travel Assistance Coordinator
Xodus Travel Services Inc.
06.2024 - Current
Warehouse Associate (Part-time)
Onsort
01.2022 - 08.2022
Marketing Coordinator
CC Builders
06.2019 - 10.2020
Marketing Intern
Export Connect
12.2018 - 03.2019
Master of Management - Logistics and Supply Chain Management
University of Windsor
Bachelor of Business Administration - Marketing
SP Jain School of Global Management