Ms.Dale Gosse
Alexandria,Ontario
Summary
- Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
- Conscientious effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
- Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
- Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
- Dedicated Store Manager with more than [10] years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
assistant manager
Tim Hortons
Maxville, ON
09.2007 - 04.2012
- Promoted from Team Leader to Assistant Manager within [6] months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff ,sales associates, team leaders
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Generated repeat business through exceptional customer service.
Banquet Manager
The Priest Mill
Alexandria, ON
06.2005 - 09.2008
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff, organized, set up banquet areas
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Education
High School Diploma -
William Hingston High School
Montreal-Nord, QC1983
Skills
- Staff training and development
- Detail-oriented
- Bank deposit procedures
- Personnel development
- Customer-oriented
- Excellent customer service skills
- Customer relations
- Goal-oriented
- Store displays
- Opening and closing procedures
Certification
- food safety certfiicate
- up to date CPR
Timeline
assistant manager
Tim Hortons
09.2007 - 04.2012
Banquet Manager
The Priest Mill
06.2005 - 09.2008
High School Diploma -
William Hingston High School
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