MSAED ALSHALAL
Ottawa,ON
Overview
4
4
years of professional experience
Work History
Ramp Agent
Strategic Aviation,
08.2023 - Current
- Ottawa Macdonald-Cartier International Airport (YOW).
- RAIC (Restricted Area Identity Card)
- Monitored weather conditions, adjusting operations as necessary to ensure safety and efficiency.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated aircraft arrivals and departures, ensuring timely ground support services.
- Operated ground service equipment, maintaining safety and efficiency standards.
Assistant Manager-Dairy
Adonis
10.2021 - 11.2023
- Developed training materials for new hires, improving onboarding processes.
- Collaborated with management to implement inventory tracking systems, reducing discrepancies.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service
Adonis
10.2021 - 11.2023
- Increased member satisfaction by providing exceptional customer service and support.
- Managed customer service inquiries and complaints for customer satisfaction.
- Strengthened client relationships through regular communication and excellent customer service.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
Supervisor-Frozen Department
Adonis
01.2023 - 08.2023
- Supervised daily operations of frozen food department, ensuring compliance with safety and quality standards.
- Coordinated inventory management processes to maintain optimal stock levels and minimize waste.
- Trained and mentored staff on best practices for handling frozen products and equipment usage.
- Implemented efficient workflow systems to enhance productivity in frozen food processing area.
Education
Business Administration And Management
Algonquin College
Ottawa, OntarioHigh School Diploma -
St. Patrick's High School
Ottawa, ON06-2021
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Ramp Agent
Strategic Aviation,
08.2023 - Current
Supervisor-Frozen Department
Adonis
01.2023 - 08.2023
Assistant Manager-Dairy
Adonis
10.2021 - 11.2023
Customer Service
Adonis
10.2021 - 11.2023
Business Administration And Management
Algonquin College
High School Diploma -
St. Patrick's High School