Mrunali Gamit
Toronto,ON
Summary
Hospitality professional with a background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Simona Restaurant
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Hostess
Irene Restaurant
05.2024 - 08.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Store Clerk
Stonemill Bakehouse
02.2024 - 05.2024
- Provided correct change for purchases to avoid customer confusion or disputes.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Bar Hostess
Shoeless Joes Sports Bar and Grill
11.2023 - 04.2024
- Contributed to an increase in repeat business by consistently offering personalized service and remembering regular patrons'' preferences.
- Managed seating arrangements for optimal guest satisfaction and efficient use of space within the establishment.
- Maximized operational efficiency during peak hours by effectively multitasking and prioritizing responsibilities, resulting in a seamless guest experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting bar environment.
- Trained new employees on bar hostess duties and expectations, ensuring consistency across all team members'' performance.
Social Media Coordinator
Parul University
01.2021 - 04.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created social media content with consistent content and tone.
Kitchen Trainee
La Pirougue
11.2019 - 03.2020
- Assisted in plating dishes according to established guidelines, showcasing creativity and an eye for aesthetics.
- Showcased adaptability by quickly learning new recipes or techniques as required for special events or promotions.
- Enhanced customer satisfaction by ensuring timely completion of meal orders and quality presentation.
- Contributed to menu planning by suggesting innovative ideas based on current culinary trends and customer preferences.
Food and Beverage Server
Accor Hotels
04.2019 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Post-Graduate Certificate - Hospitality And Tourism Management
Fanshawe College
Toronto, ON12-2024
Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management
Parul University
Gujarat India01-2022
Skills
- Complex Problem-solving
- Service prioritization
- Group reservations management
- Food inspection
- Reservations coordination
- Dining room management
- Customer service
- Team collaboration
- Relationship building
Languages
English
Full Professional
Certification
- Food safety Certification - SafeCheck Canadian food safety certification
- Smart Serve Ontario(AGCO)
- OTEC
- AODA
Timeline
Restaurant Hostess
Simona Restaurant
08.2024 - Current
Restaurant Hostess
Irene Restaurant
05.2024 - 08.2024
Store Clerk
Stonemill Bakehouse
02.2024 - 05.2024
Bar Hostess
Shoeless Joes Sports Bar and Grill
11.2023 - 04.2024
Social Media Coordinator
Parul University
01.2021 - 04.2023
Kitchen Trainee
La Pirougue
11.2019 - 03.2020
Food and Beverage Server
Accor Hotels
04.2019 - 06.2019
Post-Graduate Certificate - Hospitality And Tourism Management
Fanshawe College
Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management
Parul University
Similar Profiles
Iskra MitanovskaIskra Mitanovska
Legal associate at Notary Simona NikolikjLegal associate at Notary Simona Nikolikj
Kristine GrigoryanKristine Grigoryan
Founder and CEO at Simona Italian LingerieFounder and CEO at Simona Italian Lingerie
Larissa DejanLarissa Dejan
Bartender /Restaurant Server at SIMONABartender /Restaurant Server at SIMONA