Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mrunali Gamit

Toronto,ON

Summary

Hospitality professional with a background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Simona Restaurant
08.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Restaurant Hostess

Irene Restaurant
05.2024 - 08.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
  • Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
  • Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
  • Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Store Clerk

Stonemill Bakehouse
02.2024 - 05.2024
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.

Bar Hostess

Shoeless Joes Sports Bar and Grill
11.2023 - 04.2024
  • Contributed to an increase in repeat business by consistently offering personalized service and remembering regular patrons'' preferences.
  • Managed seating arrangements for optimal guest satisfaction and efficient use of space within the establishment.
  • Maximized operational efficiency during peak hours by effectively multitasking and prioritizing responsibilities, resulting in a seamless guest experience.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting bar environment.
  • Trained new employees on bar hostess duties and expectations, ensuring consistency across all team members'' performance.

Social Media Coordinator

Parul University
01.2021 - 04.2023
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
  • Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
  • Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created social media content with consistent content and tone.

Kitchen Trainee

La Pirougue
11.2019 - 03.2020
  • Assisted in plating dishes according to established guidelines, showcasing creativity and an eye for aesthetics.
  • Showcased adaptability by quickly learning new recipes or techniques as required for special events or promotions.
  • Enhanced customer satisfaction by ensuring timely completion of meal orders and quality presentation.
  • Contributed to menu planning by suggesting innovative ideas based on current culinary trends and customer preferences.

Food and Beverage Server

Accor Hotels
04.2019 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Post-Graduate Certificate - Hospitality And Tourism Management

Fanshawe College
Toronto, ON
12-2024

Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management

Parul University
Gujarat India
01-2022

Skills

  • Complex Problem-solving
  • Service prioritization
  • Group reservations management
  • Food inspection
  • Reservations coordination
  • Dining room management
  • Customer service
  • Team collaboration
  • Relationship building

Languages

English
Full Professional

Certification

  • Food safety Certification - SafeCheck Canadian food safety certification
  • Smart Serve Ontario(AGCO)
  • OTEC
  • AODA

Timeline

Restaurant Hostess

Simona Restaurant
08.2024 - Current

Restaurant Hostess

Irene Restaurant
05.2024 - 08.2024

Store Clerk

Stonemill Bakehouse
02.2024 - 05.2024

Bar Hostess

Shoeless Joes Sports Bar and Grill
11.2023 - 04.2024

Social Media Coordinator

Parul University
01.2021 - 04.2023

Kitchen Trainee

La Pirougue
11.2019 - 03.2020

Food and Beverage Server

Accor Hotels
04.2019 - 06.2019

Post-Graduate Certificate - Hospitality And Tourism Management

Fanshawe College

Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management

Parul University
Mrunali Gamit