Mrunali Gamit
Toronto,ON
Summary
Hospitality professional with a background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Simona Restaurant
Toronto, ON
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Hostess
Irene Restaurant
Toronto, ON
05.2024 - 08.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Store Clerk
Stonemill Bakehouse
Toronto, ON
02.2024 - 05.2024
- Provided correct change for purchases to avoid customer confusion or disputes.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Bar Hostess
Shoeless Joes Sports Bar and Grill
Toronto, ON
11.2023 - 04.2024
- Contributed to an increase in repeat business by consistently offering personalized service and remembering regular patrons'' preferences.
- Managed seating arrangements for optimal guest satisfaction and efficient use of space within the establishment.
- Maximized operational efficiency during peak hours by effectively multitasking and prioritizing responsibilities, resulting in a seamless guest experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting bar environment.
- Trained new employees on bar hostess duties and expectations, ensuring consistency across all team members'' performance.
Social Media Coordinator
Parul University
Gujarat, India
01.2021 - 04.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created social media content with consistent content and tone.
Kitchen Trainee
La Pirougue
Flic En Flac, Mauritius
11.2019 - 03.2020
- Assisted in plating dishes according to established guidelines, showcasing creativity and an eye for aesthetics.
- Showcased adaptability by quickly learning new recipes or techniques as required for special events or promotions.
- Enhanced customer satisfaction by ensuring timely completion of meal orders and quality presentation.
- Contributed to menu planning by suggesting innovative ideas based on current culinary trends and customer preferences.
Food and Beverage Server
Accor Hotels
Gujarat, India
04.2019 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Post-Graduate Certificate - Hospitality And Tourism Management
Fanshawe College
Toronto, ON12-2024
Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management
Parul University
Gujarat India01-2022
Skills
- Complex Problem-solving
- Service prioritization
- Group reservations management
- Food inspection
- Reservations coordination
- Dining room management
- Customer service
- Team collaboration
- Relationship building
Languages
English
Full Professional
Certification
- Food safety Certification - SafeCheck Canadian food safety certification
- Smart Serve Ontario(AGCO)
- OTEC
- AODA
Timeline
Restaurant Hostess
Simona Restaurant
08.2024 - Current
Restaurant Hostess
Irene Restaurant
05.2024 - 08.2024
Store Clerk
Stonemill Bakehouse
02.2024 - 05.2024
Bar Hostess
Shoeless Joes Sports Bar and Grill
11.2023 - 04.2024
Social Media Coordinator
Parul University
01.2021 - 04.2023
Kitchen Trainee
La Pirougue
11.2019 - 03.2020
Food and Beverage Server
Accor Hotels
04.2019 - 06.2019
Post-Graduate Certificate - Hospitality And Tourism Management
Fanshawe College
Bachelor of Hotel Managemenet And Catering Tech - Hospitality Administration And Management
Parul University