Hi, I’m
Mrugen Patel
Kitchener,ON
Summary
To be associated with an esteemed organization like yours and obtain a responsible position in the said organization, not only to learn from the organization but also to deliver the best abilities and have a mutual growth of both, mine as an individual and that of the organization. A dedicated Talent Acquisition Specialist is successful at managing the full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
years of professional experience
1
Certification
Work History
QX GLOBAL
Recruitment Consultant
04.2021 - 07.2023
Job overview
- Project Name: CLIENT SERVICES PROJECT WITH ACACIUM GROUP (Based in United Kingdom/ London)
- Duration: 2021-2023
- Expanded company's talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Resolved Queries of Doctors and Nurses in terms of payroll using CRM portals and Software.
- Well-versed with Helpdesk and Anydesk CRM portals.
- Hired employees and initiated new hire paperwork process.
- Making Daily, Weekly, Monthly, Quarter and Annual Reports.
HDFC BANK
Customer Care Representative
10.2018 - 02.2021
Job overview
- Duration: 2018-2021
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Processed FDs for individuals, companies, Trusts and Societies.
- Processed Loan Files for customers and Business Loans.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Created and maintained a detailed database to develop promotional sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
High School Diploma
04.2024
Shree Narayanguru College, Gujarat UniversityAhmedabad
Masters of Commerce (M.Com) from Accounting And Finance
01.2020
Shree Narayanguru College, Gujarat UniversityAhmedabad
Bachelor of Commerce (B.Com) from Accounting And Finance
01.2018
St.Xavier's School, LoyolaAhmedabad
from Commerce
03.2013
Skills
- Database Maintenance
- Human resources knowledge
- Relationship building and management
- Credit Approval and Denial
- Loan Processing
- CRM Tracking
- Cost Reductions
- Expertise in Microsoft Word
- Expertise in Microsoft Office
- Expertise in Microsoft Excel
- Expertise in Microsoft Teams
- Software - IQX, Citrix
- Conflict Resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Sanskrit
Elementary
Availability
Kitchener, ON, From 6 PM to All night, From 6 PM to all night, From 1 PM to all night, From 6 PM to all night, All Day, All Day, All Day
Areas Of Interest
- BANKING
- Resolving Queries
- HUMAN RESOURCE MANAGEMENT
- MANAGING COMPLEX TASKS
- CLIENT SERVICES
- Customer Relationship and SALES
Personal Information
- Age: 27
- Gender: Male
- Nationality: Indian
Current Study
Conestoga College - Human Resource Management
Extracurricular Activities
Reading, Playing football, Interested in cosmology and aviation readings
Certification
- Business Communication Fundamental Workshop, Acacium Group UK
- Phishing Training, Acacium Group UK
Football, Tennis, Snooker, Basketball
School Team
Timeline
Recruitment Consultant
QX GLOBAL
04.2021 - 07.2023
Customer Care Representative
HDFC BANK
10.2018 - 02.2021
Conestoga College Institute of Technology And Advanced Learning
High School Diploma
Shree Narayanguru College, Gujarat University
Masters of Commerce (M.Com) from Accounting And Finance
Shree Narayanguru College, Gujarat University
Bachelor of Commerce (B.Com) from Accounting And Finance
St.Xavier's School, Loyola
from Commerce
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