Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mrudula Nanduri Venkata

Whitby,CA

Summary

Proven Customer Service Representative at Reliance Fresh, adept in complaint handling and data entry, enhanced customer loyalty through empathetic resolution of issues. Skilled in active listening and problem-solving, consistently exceeded performance metrics, contributing to team success. Trained new hires, showcasing leadership and critical thinking. Achieved top performer recognition, demonstrating a commitment to customer satisfaction and operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Reliance Fresh
03.2024 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Retail Sales Associate Cashier

Dell
07.2023 - 03.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.

Education

BBA - Business Analytics

ICFAI Foundation For Higher Education
Shankarpally, Hyderabad
02.2024

High School Diploma -

Urbane Junior College
Nacharam, Hyderabad
2020

Nursery-10th Class [High School]

Takshasila Public School
Lalaguda, Hyderabad
2018

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Complaint Handling
  • Critical Thinking
  • Customer satisfaction measurement
  • Call center experience
  • Payment Processing

Languages

English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Professional Working

Timeline

Customer Service Representative

Reliance Fresh
03.2024 - 07.2024

Retail Sales Associate Cashier

Dell
07.2023 - 03.2024

BBA - Business Analytics

ICFAI Foundation For Higher Education

High School Diploma -

Urbane Junior College

Nursery-10th Class [High School]

Takshasila Public School

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Mrudula Nanduri Venkata