Mrudul Kansara
Calgary,AB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
IT Help Desk Supporter
St. Clair College - Windsor Campus
09.2023 - 01.2024
- Provide end-users with first-level technical help, addressing hardware and software issues to the satisfaction of the end client in quickly and effective manner
- Document all support interactions, solutions, and recurring issues, contributing to the knowledge base for future reference
- Working dedicated to enhancing my knowledge base and technical skills
- Self-motivated, with a strong sense of personal responsibility, and guided and helped more than 20 students by solving their problems.
- Skilled at working independently and collaboratively in a team environment.
Store Associate
Walmart
10.2022 - 07.2023
- Providing the best of abilities as a team member
- Target Oriented and following Schedule
- Eager to know more and more about the workspace
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Education
Computer System Technician – Networking -
St. Clair College
Windsor, ON02.2024
High School Diploma -
Saraswati Shishukunj
Borsad, India04.2021
Skills
- Computer hardware including CPUs, RAM, hard drives, and graphics cards
- IT help desk support
- Expert in MS Excel and Microsoft Database
- Deep Knowledge of HTML and CSS
- Customer Service (Actively and Proactively) and technical writing (Email)
- Ability to work in a team and follow the guidelines
- Ability to manage a team as a leader
- Ability to learn new competencies and technical skills in a quick manner
- Time Management and communication skills
- Multitasking Abilities
- Flexible and Adaptable
Accomplishments
IT Security Foundations: Network Security | April 2023
Access 2016 Essential Training | April 2023
References
Available upon request
Projects
St. Clair College, Build a PC: for a particular client. Each client has their own specific requirements for the machine that they need for their job and so you will have to decide on which components work best while working within the given budget.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
IT Help Desk Supporter
St. Clair College - Windsor Campus
09.2023 - 01.2024
Store Associate
Walmart
10.2022 - 07.2023
Computer System Technician – Networking -
St. Clair College
High School Diploma -
Saraswati Shishukunj