MR. SUPRIYA KUMAR HOTA
HYDERBAD,TELANGANA
Summary
Results-driven Program and Delivery Manager experienced in leading technology and business transformation initiatives across insurance, banking, and retail sectors. Achieved measurable business results by managing complex multi-million-dollar portfolios and aligning technology strategies with enterprise goals. Focused on enhancing delivery governance, improving operational efficiency, and developing high-performing teams through agile, waterfall, and hybrid methodologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Onshore Program Manager
Manitoba Public Insurance
03.2025 - 09.2025
- Coordinated program initiatives to boost customer engagement and satisfaction.
- Developed project plans, identified risks, and monitored progress to ensure timely completion.
- Created statements of work for development initiatives, securing customer approval to align expectations.
- Analyzed data trends to guide decision-making and inform program adjustments.
- Established communication channels among stakeholders to ensure project alignment.
- Generated reports and delivered presentations on program reviews and status updates.
- Identified and implemented improvements in processes and systems to enhance program delivery cycle.
- Worked on assessment for enterprise data platform utilizing Microsoft Fabric.
Onshore Program Manager
Starbucks Coffee Company
USA/Canada
01.2024 - 03.2025
- Managed cross-functional teams, aligning strategic project goals with timelines.
- Coordinated program initiatives to boost customer engagement and satisfaction levels.
- Developed ecosystem empowering retail leaders with visibility and action on critical case types, enhancing operational responsiveness.
- Enabled two-way communication between stores and support partners, facilitating efficient issue resolution and enhancing support effectiveness.
- Used Pega Customer Service feature to provide services to the store managers to better manage the stores.
- Consolidated analytics and resources to streamline communication across workflows, improving information flow and collaboration.
- Provided insights and predictions through AI/ML technologies to enhance decision-making.
- Migrated Tableau SHP to cloud for improved data accessibility and performance.
- Facilitated workshops promoting collaboration and innovation among team members.
Onshore Program Manager
Northbridge Financial
Toronto, Canada
04.2019 - 12.2023
- Worked in the capacity of Program Manager at the customer location, managing Pega Delivery for Northbridge Financial and being a liaison between Coforge and Northbridge.
- Implemented Pega Customer Service for Insurance, that helped brokers and corporate risk managers to manage inquiries, certificates, endorsements etc with 360 degree policy/account view and guided interactions.
- Implemented an Underwriting Workbench application using Pega PUI Framework for Northbridge's Small Business, Mid-Market and Federated Business units.
- Implemented Pega Knowledge Library Management Framework for Northbridge's Risk Library application.
- Build a Rating Engine for Broker's channels for Northbridge/TruShield leveraging Pega Rules Engine.
- To provide quotation offers to the clients, implemented Pega CDH for Trushield Insurance unit of Northbridge.
- Built Broker Connectivity system integrating multiple systems within Northbridge, creating an independent process for providing user quotations and enhancing revenue.
- Automated the policy intake process by developing an application called Market Reservation Automation using AI/ML technology.
- Upgraded Pega UI with Constellation for Underwriting Workbench application on 8.8 version.
- Performed two minor and one major Pega Upgrades seamlessly without any impact to the applications.
- Managed cross-functional teams to align on strategic project goals and timelines, facilitating collaboration and project success.
- Grew the current account revenue from 2M to 5M CAD YoY.
- Ensured consistent year-on-year revenue growth through account mining and developing POCs in Pega and other technology areas like Data and ESB.
- Created and presented POCs on email Automation.
Offshore Senior Project Manager
Legal Aid (AUS)
09.2018 - 04.2019
- Collaborated with onsite project manager to align project goals and schedules, ensuring cohesive project execution.
- Managed budget to monitor project expenses and allocate resources effectively.
- Assessed risks, tracked dependencies, and developed mitigation strategies.
- Monitored effort against forecasts to ensure quality deliverables and adherence to schedule.
- Facilitated change request process to adapt to evolving project requirements, maintaining project alignment and stakeholder satisfaction.
- Established communication plan to enhance stakeholder engagement and transparency, fostering informed decision-making and project buy-in.
Offshore Project Manager
AICPA (USA)
06.2018 - 09.2018
- Led end-to-end delivery of Pega projects using iterative methodology, ensuring alignment with project goals.
- Collaborated closely with customer to identify and address business demands effectively.
- Managed RAID log, providing leadership with timely updates on issues and concerns.
- Providing reports to customer and internal steering committee, updating them on the project progress in a regular manner.
Offshore Project Manager
Standard Chartered Bank
03.2018 - 09.2018
- Led offshore project teams, ensuring timely and efficient project execution.
- Coordinated logistics and resource allocation for multiple offshore projects.
- Conducted risk assessments to identify challenges in offshore operations.
- Oversaw financial operations and tracked growth of Incessant's Pega practices within SCB.
- Identified and converted new revenue opportunities within SCB into projects under MSA.
- Engaged with Standard Chartered Bank to deliver Pega technical resources through a staff augmentation model.
- Collaborated with clients to fulfill resource needs for specialized Pega skills.
- Facilitated stakeholder communication to enhance collaboration on projects.
Delivery Project Manager
IBM
03.2005 - 02.2018
- Spearheaded global delivery of enterprise application services for clients, including HSBC and CBA.
- Managed $1.6M annual budget for application maintenance, achieving 98% SLA compliance and 25% cost savings.
- Executed lean transformation initiatives, saving $4M by streamlining processes and improving resource utilization.
- Led cross-technology teams as Scrum Master, facilitating PI planning retrospectives and delivery assessments.
- Produced executive reports and strategic dashboards that informed decision-making for global leadership and client governance boards.
- Cultivated strong stakeholder relationships, driving high customer satisfaction ratings over three consecutive years.
- Established QA governance frameworks, including defect triage models and traceability matrices.
- As an Onshore Tech Lead on Mainframe Technology, delivered end-to-end delivery of system integration initiatives at Ameriprise Financials on Mainframe
Technology.
Education
Bachelor in Engineering - Electronics & Telecom
F.M. University
Odisha, India01-2002
Skills
- Project and portfolio management (Agile/hybrid)
- Program leadership
- Pega technology implementation expertise
- Pega systems implementation
- Budget management
- Strategic planning
- Proposal development
- Vendor relationship management
- Stakeholder communication
- Cross-functional team building
- Customer relationship management
- ITIL service management
- Business domain expertise
Certification
- Project Management Professional from PMI, 2016 - 2028
- Certified Scrum Master from Scrum Alliance
- PRINCE2 Foundation & Practitioner from AXELOS
- Certified ITIL V3 Foundation from AXELOS
Awards
- From Coforge for excellent execution of critical projects, 2019
- Multiple awards like Service Excellence Awards, Manager Choice Awards, IBM Bravo from IBM
- IBM India Customer Dedication Award from IBM
Timeline
Onshore Program Manager
Manitoba Public Insurance
03.2025 - 09.2025
Onshore Program Manager
Starbucks Coffee Company
01.2024 - 03.2025
Onshore Program Manager
Northbridge Financial
04.2019 - 12.2023
Offshore Senior Project Manager
Legal Aid (AUS)
09.2018 - 04.2019
Offshore Project Manager
AICPA (USA)
06.2018 - 09.2018
Offshore Project Manager
Standard Chartered Bank
03.2018 - 09.2018
Delivery Project Manager
IBM
03.2005 - 02.2018
Bachelor in Engineering - Electronics & Telecom
F.M. University