Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Suzanne Darlington

Summary

Detail-oriented team player with strong organizational skills. Dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate individual, eager to secure employment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Stay at Home Parent

Unemployment
03.2013 - Current
  • Skilled at working independently and collaboratively.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Coffee Shop Team Member

Tim Horton's
01.2012 - 01.2013
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Live-In Nanny

Knox Family
01.2011 - 01.2012
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Transported children safely to school, activities and appointments on time.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.

Medical Receptionist

Kerrsland Medical Centre
01.2010 - 01.2011
  • Adhered to strict guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in and check-out.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assisting with appointment scheduling.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Call Center Representative

Employment And Support Allowance, NI Government
08.2008 - 01.2010
  • Responded to customer calls and emails to answer questions regarding accounts and benefits.
  • Responded proactively and positively to rapid change.
  • Adhered to government policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on government benefits and support and completion of forms.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Advanced Level Education - Subject:English Literature Subject:Art And Design

Wellington College, Belfast Northern Ireland
18 Carolan Rd, Belfast BT7 3HE
09.2002

General Certificate of Education - GCSE (9) English, Art, Science, Math, Business

Wellington College
18 Carolan Rd, Belfast BT7 3HE
08.2000

Skills

  • Organization and Time Management
  • Calm Under Pressure
  • Analytical Thinking
  • Problem Resolution
  • Dependable and Responsible
  • Task Prioritization
  • Supervision and Leadership

Languages

English
Full Professional

Certification

Welcome all Certificate awarded by Northern Ireland tourist board.


OCN level 1 Introduction to customer care
OCN level 1 Introduction to IT
OCN level 1 Health and Safety in the workplace


NOCN Level 3 in Customer care and Health and safety.
NOCN level 3 in Health and safety awareness.


Training in: conflict resolution and mutual understanding, Sexual Health, Drug
and Alcohol awareness.

Timeline

Stay at Home Parent

Unemployment
03.2013 - Current

Coffee Shop Team Member

Tim Horton's
01.2012 - 01.2013

Live-In Nanny

Knox Family
01.2011 - 01.2012

Medical Receptionist

Kerrsland Medical Centre
01.2010 - 01.2011

Call Center Representative

Employment And Support Allowance, NI Government
08.2008 - 01.2010

Advanced Level Education - Subject:English Literature Subject:Art And Design

Wellington College, Belfast Northern Ireland

General Certificate of Education - GCSE (9) English, Art, Science, Math, Business

Wellington College

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