Paul Nguyen
E-commerce Business Development
Toronto,ON
Summary
Creative Business Owner with exceptional background spent in business-to-consumer industry. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams; forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Flagship Store Manager
Michael Kors
Toronto, Ontario
12.2021 - 11.2022
- Recruit, hire, and retain best-in-class talent.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Retail General Manager
Rudsak Inc
Toronto , Ontario
11.2018 - 12.2020
- Driven to maintain standards service with the customer-focused approach
- Actively recruited, hired, and developed leadership to be leveraged throughout the district
- Resolved problems that impacted sales performance by implementing effective merchandising strategies.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Small Business Owner
988 Concepts
06.2017 - 08.2019
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies by executing E-commerce branding design and digital marketing strategies, increasing revenue and effectively targeting new markets.
Store Manager
UNOde50
09.2015 - 04.2017
- Build a client book through establishing client relationships to drive traffic and result.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
E-commerce Business Developer
Nempire Design - Start Up
Toronto , Ontario
12.2020 - Current
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Created printed marketing materials designed to drive campaigns.
- Drove marketing efforts by orchestrating Type and Type advertising campaigns.
- Designed website layouts, templates and unique branded looks.
- Developed display, marketing and packaging materials to support product branding strategies.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.
Education
Bachelor of Arts - Business Economics
Wilfrid Laurier University
Waterloo, ON04.2015
Skills
- Leadership & People Development
- Relationship Building & Management
- Strategic Thinker & Problem Identifying
- Effective Communicator
- Operational Efficiency
- Attention to Detail
- Brand Identity Designer
- E-commerce & Business Development
- Digital Marketing & Content Creator
Languages
Vietnamese
Native or Bilingual
Timeline
Flagship Store Manager
Michael Kors
12.2021 - 11.2022
E-commerce Business Developer
Nempire Design - Start Up
12.2020 - Current
Retail General Manager
Rudsak Inc
11.2018 - 12.2020
Small Business Owner
988 Concepts
06.2017 - 08.2019
Store Manager
UNOde50
09.2015 - 04.2017
Bachelor of Arts - Business Economics
Wilfrid Laurier University
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