Marie-Rose Kyourk
Laval
Summary
Motivated and compassionate professional currently working as a Shift Supervisor at Starbucks, with strong leadership and communication skills. Passionate about psychology and pursuing a master’s degree focused on psychopathology and couple and family therapy. Actively seeking volunteer opportunities to gain hands-on experience in mental health support and crisis intervention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift lead
Starbucks, Espace Montmorency
09.2023 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on workflow processes and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Enforced company policies and regulations with employees.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks, Espace Montmorency
04.2023 - 09.2023
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Supervisor
Tim Hortons, SmartCentres
08.2020 - 08.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members, enhancing performance and fostering a collaborative environment.
- Conducted regular inventory assessments, optimizing stock levels and minimizing shortages.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Tim Hortons, SmartCentres
08.2017 - 08.2020
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Prepared and served high-quality coffee beverages following established recipes and techniques.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Education
Bachelor of Science - Psychology
Concordia University
Montreal05.2025
DEC - Health Science
Vanier College
Montreal06.2021
Skills
- Effective team leadership
- Empathetic and active listener
- Customer service
- Employee training
- JASP and Excel knowledge
- Organization
- Time management
Languages
Armenian
English
French
Certification
TCPS 2: CORE 2022
Timeline
Shift lead
Starbucks, Espace Montmorency
09.2023 - Current
Barista
Starbucks, Espace Montmorency
04.2023 - 09.2023
Supervisor
Tim Hortons, SmartCentres
08.2020 - 08.2022
Barista
Tim Hortons, SmartCentres
08.2017 - 08.2020
Bachelor of Science - Psychology
Concordia University
DEC - Health Science
Vanier College